Senior Associate - Digital Product Management

About the Role

Key Responsibilities

• Translate needs of business owners/stakeholders and deliver on the Digital Product roadmap.
• Envision and design the next generation of global consumer and commercial credit risk capabilities spanning limit management, customer management, authorizations, hardship, and collections.
• Partner with Sr. Manager to transform risk systems, detail the blueprint, and work in close partnership with stakeholders in Credit and Fraud Risk, as well as external experts to arrive at the best design/solution and oversee its execution.
• Collaborate with cross-functional partners across Credit and Fraud Risk Management, Modeling, and Marketing to brainstorm innovative solutions, capture requirements and benefits, and drive a common future vision.
• Determine the requirement readiness for development, initial level of end-to-end solution design, and rationalization and prioritization.
• Drive enhancement of end-to-end customer-facing processes that support core risk management decisions and create innovative, cost-efficient, and scalable solutions.
• Work in close partnership with Risk Capabilities and AET to deploy next-generation risk capabilities designed for long-term adaptability.
• Run ad hoc analytics in support of the capability development.
• Collaborate with Compliance, Legal, Global Banking, and the AXP Privacy Office to deliver defect-free capabilities that meet evolving customer needs and satisfy regulatory requirements.

Requirements

• Deep and broad expertise in consumer or commercial risk management encompassing knowledge of processes and systems.
• Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change.
• Ability to communicate and interact effectively with internal and external stakeholders at all levels.
• Demonstrated ability to think outside the box and design industry-leading solutions.
• Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives.
• Undergraduate degree and 1 year of relevant experience.
• Experience working with SQL, Hive, Big Query preferred.
• Knowledge of credit authorization, credit bureau, decision science models, or experience in another core credit risk management function and/or knowledge of Amex data and risk technology platforms preferred.

Nice to Have

• Advanced degree in mathematics, statistics, engineering, computer science, econometrics, or another related field of study.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities