Senior Data Analyst, Retention Analytics

Tovala

Chicago, IL

Full Time

Senior

8 days ago

Job Description

About the Role

We're Tovala, a food-tech company reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. We have a loyal, rapidly growing following, and our retention, product engagement, and customer NPS are all best-in-class. We have raised over $100mm from investors like Left Lane Capital, Origin Ventures, Y Combinator, and Comcast Ventures, and have invested strongly in building a culture that fosters growth, personal development, and camaraderie.

Key Responsibilities

Lead Tovala's retention analytics ecosystem in partnership with Marketing and Product teams: frame hypotheses, validate through A/B testing and analysis, model scenarios to predict impact, and measure outcomes to feed learnings back into the ecosystem.
Own retention models and demand forecasts by building churn/retention models that predict customer behavior and translating insights to inform operational decisions and financial forecasts.
Design and steward analytics products as product owner for retention-related tools, ensuring usability, adoption, and scalability in partnership with data engineering.
Deliver insights that drive decisions by exploring the data warehouse with SQL, uncovering cohort and behavioral trends, and communicating results through compelling data stories and decision frameworks.
Contribute as a leader on the analytics team by driving projects from ideation to implementation and promoting sustainable, high-quality data practices.

Requirements

You bring 5+ years of experience in data analytics, ideally focused on retention, lifecycle marketing, or customer behavior.
Highly proficient in SQL and comfortable navigating large-scale data warehouses (Snowflake experience a plus).
Hands-on experience with A/B testing, experiment design, and campaign measurement.
Experience applying modeling and simulation techniques to evaluate strategic alternatives.
Ability to turn complex data into clear, actionable insights that shape business decisions.
Proven experience working directly with marketing, product, or operations teams, translating business needs into analyses, forecasts, and decision frameworks.
Strong project management skills with the ability to balance quick-turn analyses and scalable analytics product development.
Bonus: familiarity with BI tools (Sigma, Looker, Tableau, etc.), Python or R, version control (e.g., Git), demand forecasting methods, or decision analysis frameworks.

Nice to Have

Familiarity with BI tools such as Sigma, Looker, Tableau, etc.
Experience with Python or R.
Knowledge of version control systems like Git.
Experience with demand forecasting methods.
Familiarity with decision analysis frameworks.

Qualifications

5+ years of experience in data analytics, ideally in retention, lifecycle marketing, or customer behavior.

Benefits & Perks

Flexible paid time off (minimum of 15 days off you HAVE to take).
Comprehensive healthcare coverage.
401k with match.
Free Tovala Smart Oven and discounted Tovala meals.
Paid holidays and winter holiday office shutdown.
Recognition programs, continued learning stipend, casual dress code, in-office coffee, snacks and drinks, and Tovala swag.

Working at Tovala

At Tovala, we are committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! Our values include putting the team first, getting s#!t done well, connecting the dots through curiosity, being direct, embracing obstacles with urgency and optimism, and championing the customer.

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