Senior DevOps Engineer - Observability

About the Role

Key Responsibilities

• Engage in designing, building, and operating the infrastructure that enables observability of critical assets across the organization, ensuring optimal performance and availability, automating processes, and driving cost efficiency.
• Ensure Gartner's enterprise application environments are stable, reliable, and secure, meeting or exceeding SLA and OLA standards.
• Support key partners such as security and application development teams to deliver desired business outcomes.
• Enable data-driven and proactive decisions by collaborating with other teams, collecting and analyzing logs, metrics, and traces from various sources, and creating alerts, reports, and visualizations.
• Apply debugging and troubleshooting skills to identify root causes of issues and resolve them.
• Contribute to code, configuration, and knowledge bases, review others' contributions, and develop, document, and refine processes and standards.
• Participate in team practices such as planning, retrospectives, peer review, and working sessions.
• Assist in guiding junior team members.
• Provide status reports to the Team Manager, Director, and VP of Reliability Services.
• Stay current with emerging technologies, implement and report on proof of concepts.

Requirements

• Bachelor of Science or Engineering degree (or equivalent work experience).
• 4-8 years of experience operating a relevant enterprise log analysis framework.
• Deep knowledge of installing, configuring, maintaining, and using observability and data analysis tools such as Splunk, OTEL, Cribl, Dynatrace, Grafana, Clickhouse, EMR, Catchpoint, etc.
• Skilled in data processing, visualization, and analysis using SPL, SQL, Regex, Javascript, Python, Bash, Powershell, HTML, CSS, and experience with AI/ML.
• Familiar with automation, DevOps, CI/CD, and IaC tools like Terraform, Jenkins, Git, Ansible, and API integrations.
• Understanding of cloud and serverless/containerized technologies such as AWS, Azure, S3, Lambda, Docker, Kubernetes.
• Comfortable with Linux administration and troubleshooting utilities.
• Good understanding of software, network, and systems design principles.
• Excellent verbal and written communication skills.
• Ability to meet or exceed team standards, seek process improvements, and work proactively.

Nice to Have

• Experience with developing and working in cloud environments and with serverless and containerized technologies.
• Experience with Jira, Confluence, ServiceNow, or similar tools.
• Knowledge of AI/ML applications.

Qualifications

• Bachelor of Science or Engineering degree (or equivalent work experience).

Benefits & Perks

• Competitive Compensation Package.
• Ongoing mentorship, leadership courses, development programs, technical courses, and certification opportunities.
• 20+ PTO days plus holidays and floating holidays in the first year.
• Extensive Medical, Dental, and Vision plans.
• Flexible work environment.
• Parental leave.
• Gartner Gives Charity Match.
• Employee Assistance Program (EAP).
• Employee Stock Purchase Plan.
• Health and wellness allowance programs.
• 401K with corporate match and immediate vesting.