Senior Director, Creative Direction

Freshworks

San Mateo, CA

Full Time

Director

257k-338k

5 days ago

Job Description

About the Role

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. We prioritize a people-first approach to AI that eliminates friction, making employees more effective and organizations more productive. Trusted by over 72,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, we are committed to creating a better experience for our customers and employees through innovative software solutions. Join us to build a fresh vision with real impact.

Key Responsibilities

Set the vision and strategy for shared creative services in product design, including design systems, UX writing/content strategy, and accessibility.
Own and evolve the design system (visual, interaction, motion) to ensure scalable, high-quality experiences across products and platforms.
Lead a team that delivers product narratives and UX content that is clear, useful, and aligned with our brand voice.
Drive inclusive design by ensuring accessibility is embedded into tools, processes, and culture.
Partner with product, engineering, research, and brand teams to integrate creative direction into roadmaps, workflows, and product strategy.
Inspire, grow, and lead a multidisciplinary team of designers, content strategists, and accessibility experts, fostering a culture of craft, collaboration, and innovation.
Establish design standards, documentation, and tools to empower product teams while ensuring brand consistency and user-centered best practices.

Requirements

12+ years of experience in product design, creative direction, or UX leadership roles, with at least 5 years leading cross-functional teams.
Proven track record of building and scaling design systems and content strategy practices within complex product organizations.
Deep knowledge of accessibility standards (WCAG) and inclusive design principles.
Experience working at the intersection of brand, product, and systems thinking.
Strong leadership and communication skills to inspire, influence, and advocate across all levels of the organization.
Ability to set vision and drive operational excellence across a multidisciplinary team.
A portfolio or set of case studies showcasing impact at the systems level.

Nice to Have

Experience working in a hybrid role with in-office presence three days a week (Tue-Thur).
Familiarity with design governance, documentation, and enablement tools.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Annual base salary range of $257,000 — $338,000 USD, with bonus/equity potential.
Multiple options for dental, medical, vision, disability, and life insurances.
Equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits.
Adoption and parental leave benefits.
Hybrid work environment requiring in-office presence 3 days per week.

Working at Freshworks

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion regardless of background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

Apply Now