Senior Distinguished I Software Engineer, Customer Care Technology

About the Role

Key Responsibilities

• Provide strategic guidance in system architecture and software development processes.
• Collaborate with Data Scientists to design and build scalable, high-performing GenAI-based systems.
• Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation.
• Be hands-on in prototyping, researching, and coding scalable, consumer-facing systems.
• Collaborate with business and product teams to achieve our long-term business goals.
• Champion operational and engineering excellence.
• Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.
• Provide mentorship to engineers, managers, and others to help develop great talent.

Requirements

• At least 10+ years of software engineering experience in building highly available systems.
• Proven track record of building successful software systems from inception to deployment.
• Proven track record of building solutions that solve highly complex business problems.
• Outstanding problem-solving skills, with the ability to make design trade-offs, balancing long-term "big picture" considerations with short-term implications of design decisions.
• Expertise in service-oriented architecture, CI/CD, and operational excellence best practices.
• Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills.
• Proven track record of mentoring and coaching engineers in technical problem-solving and career development.
• Curiosity and strong ability to learn new domains and technologies.
• Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 7 years' experience in software engineering or related area, OR 9 years' experience in software engineering or related area.

Nice to Have

• Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and supporting an inclusive culture.

Qualifications

• Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 7 years' experience in software engineering or related area.
• Option 2: 9 years' experience in software engineering or related area.
• Preferred: Master's degree in relevant fields and 5 years' experience in software engineering or related area.

Benefits & Perks

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off including PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, meeting or exceeding paid sick leave laws.
• Live Better U education benefit program covering tuition, books, and fees for various educational programs.