Senior eCommerce Product Analyst

GameStop

Grapevine, TX

Full Time

Senior

2 days ago

Job Description

About the Role

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! We're looking for a data-savvy, customer-centric Senior eCommerce Product Analyst to join our digital product team. You'll play a key role in helping optimize our end-to-end eCommerce experience—from browsing and checkout to post-purchase interactions like shipping and returns.

Key Responsibilities

Analyze customer behavior across the eCommerce funnel to identify opportunities for improvement
Provide actionable insights around conversion, drop-off, engagement, and retention
Investigate user flows and pain points to support data-informed product decisions
Define and measure success metrics for A/B tests and new feature launches
Collaborate with engineers and tagging specialists to ensure robust and accurate tracking
Help foster a culture of experimentation and rapid learning
Monitor performance of key product metrics and proactively flag issues or trends
Work with our BI team to ensure data consistency and leverage tools like BigQuery for deep dives
Build targeted reports or visualizations that support fast product iteration
Serve as the data partner to product and UX, bringing analytical clarity to strategy and execution
Collaborate with CX, engineering, and marketing to synthesize data from across the customer journey
Participate in defining tagging plans and QA processes to support new feature tracking

Requirements

5+ years of experience in product, digital, or eCommerce analytics
Strong SQL skills and experience working with event-based or behavioral data
Proficient in analytics tools such as Quantum Metric, GA4, GTM, and BigQuery—or similar platforms
Excellent communication skills with the ability to turn data into compelling stories
Comfortable working independently on open-ended problems with a strong sense of ownership