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Senior Full Stack Developer

Genesys

Full Time
Senior
130k-242k
8 days ago

Job Description

About the Role

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. Our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Genesys is redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud, and we are looking for a Senior Software Engineer to help design and deliver high-performance applications using AWS infrastructure.

Key Responsibilities

  • Develop robust, scalable backend services and APIs using Go
  • Build dynamic, user-friendly front-end components with JavaScript and TypeScript
  • Develop Agentic AI solutions using the most advanced solutions available
  • Develop integrations between Agentic AI solutions and Genesys Cloud
  • Deploy and manage containerized applications using Kubernetes on AWS
  • Integrate features and services with Genesys Cloud APIs to enhance CX workflows
  • Optimize application performance, scalability, and reliability in cloud environments
  • Collaborate with product managers, architects, and UX designers to define requirements
  • Write clean, maintainable, and well-documented code following engineering best practices
  • Troubleshoot and resolve complex production issues in a timely manner
  • Participate in peer code reviews and mentor junior engineers

Requirements

  • Minimum of 4 years of professional software development experience
  • Proficiency in Go for backend development
  • Strong experience in system prompt engineering and tool use configuration and tuning
  • Strong experience with JavaScript and TypeScript for front-end and full-stack applications
  • Hands-on expertise with Kubernetes for orchestration and container lifecycle management
  • Proven experience building and deploying cloud-native solutions on AWS (e.g., EC2, ECS, Lambda, S3)
  • Solid understanding of microservices architecture and RESTful API design
  • Strong analytical and problem-solving skills with attention to detail
  • Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Nice to Have

  • Speech to Speech Models along with audio tuning for best experience
  • Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
  • Exposure to UX design principles or experience developing intuitive user interfaces
  • Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
  • Demonstrated contributions to open-source projects or a strong GitHub portfolio
  • Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
  • Knowledge of Agile/Scrum methodologies and team collaboration practices

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience

Benefits & Perks

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments

Working at Genesys

Genesys fosters a collaborative and inclusive environment with a focus on innovation, empathy, and ownership. Employees are encouraged to make a larger impact, embrace collaboration, and thrive in a flexible work environment that values growth and development.

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Job Details

Posted AtJul 16, 2025
Salary130k-242k
Job TypeFull Time
Work ModeRemote
ExperienceSenior

Job Skills

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About Genesys

Website

genesysro.com

Industry

Prefabricated Metal Building and Component Manufacturing

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