Senior Full Stack Developer
Genesys
Job Description
About the Role
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Join the Innovation team at Genesys, where we're redefining customer experience by building innovative, scalable solutions integrated with Genesys Cloud. We're looking for a Senior Software Engineer to help design and deliver high-performance applications using AWS infrastructure. This is a unique opportunity to shape next-generation systems that impact customers around the globe.
Key Responsibilities
- Develop robust, scalable backend services and APIs using Go
- Build dynamic, user-friendly front-end components with JavaScript and TypeScript
- Develop Agentic AI solutions using the most advanced solutions available
- Develop integrations between Agentic AI solutions and Genesys Cloud
- Deploy and manage containerized applications using Kubernetes on AWS
- Integrate features and services with Genesys Cloud APIs to enhance CX workflows
- Optimize application performance, scalability, and reliability in cloud environments
- Collaborate with product managers, architects, and UX designers to define requirements
- Write clean, maintainable, and well-documented code following engineering best practices
- Troubleshoot and resolve complex production issues in a timely manner
- Participate in peer code reviews and mentor junior engineers on the team
Requirements
- Minimum of 4 years of professional software development experience
- Proficiency in Go for backend development
- Strong experience in system prompt engineering and tool use configuration and tuning
- Strong experience with JavaScript and TypeScript for front-end and full-stack applications
- Hands-on expertise with Kubernetes for orchestration and container lifecycle management
- Proven experience building and deploying cloud-native solutions on AWS (e.g., EC2, ECS, Lambda, S3)
- Solid understanding of microservices architecture and RESTful API design
- Strong analytical and problem-solving skills with attention to detail
- Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
Nice to Have
- Speech to Speech Models along with audio tuning for best experience
- Experience integrating with Genesys Cloud APIs or comparable customer experience platforms
- Exposure to UX design principles or experience developing intuitive user interfaces
- Familiarity with AWS-native services such as CloudFormation, Step Functions, or DynamoDB
- Demonstrated contributions to open-source projects or a strong GitHub portfolio
- Experience with DevOps tooling including Docker, CI/CD pipelines, and Terraform
- Knowledge of Agile/Scrum methodologies and team collaboration practices
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience
Benefits & Perks
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Working at Genesys
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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About Genesys
Website
genesysro.com
Industry
Prefabricated Metal Building and Component Manufacturing
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