Senior Manager-Digital Product Management (Amex Digital Labs)

About the Role

Key Responsibilities

• Design and implement a robust data and insights strategy to support product decision-making; define key performance indicators (KPIs), build scalable analytics frameworks, and incorporate stakeholder feedback to drive continuous improvement and monitor product health across releases
• Collaborate closely with engineering teams to identify and evaluate technical solutions, assess trade-offs, and ensure timely delivery of high-impact product features and capabilities
• Act as a strategic analytics partner to Product Managers, proactively identifying business needs, translating them into data-driven solutions, and communicating insights, risks, and roadmap implications to cross-functional teams and executive stakeholders
• Bring data to life through compelling storytelling and visualization, using creative formats and tailored presentations to clearly demonstrate the value, impact, and opportunities uncovered through analytics
• Support data migration efforts, ensuring data quality and integrity are maintained throughout the process and enabling smooth integration into analytics and reporting workflows

Requirements

• Skilled at analyzing complex datasets and translating findings into clear, actionable insights; skilled in crafting compelling narratives that influence decision-makers through strong written and verbal communication
• Natural relationship builder who excels at aligning cross-functional teams around shared goals, fostering collaboration, and ensuring stakeholders are brought along throughout the product lifecycle
• Thrives in fast-paced environments, demonstrating agility in shifting priorities, navigating ambiguity, and maintaining focus on high-impact outcomes
• Excellent communication skills with ability to engage, influence, and inspire partners to drive collaboration and alignment
• Great team player who is naturally curious about how things work, flexible, and comfortable with ambiguity
• Actively seeks and integrates feedback from diverse stakeholders, demonstrating a commitment to continuous improvement and inclusive decision-making
• Proactive, solutions-oriented mindset and willing to roll up their sleeves and jump in
• Minimum 3-5 years of experience in product development or product operations
• Experience in working with technical and product development teams and knowledge of data tools such as Power BI, Adobe, etc. is a plus!

Nice to Have

• Knowledge of data tools such as Power BI, Adobe, etc.

Qualifications

• Minimum 3-5 years of experience in product development or product operations

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities