Senior Principal - Digital Strategy & Experience Design, Banking & Wealth Management

About the Role

Key Responsibilities

• Define and lead end-to-end digital transformation strategies with a focus on reimagining user experience, creating AI-enhanced customer journeys, and enabling hyper-personalization and intelligent automation.
• Champion research ops and design ops offerings and initiatives by institutionalizing scalable processes for user research, persona development, journey mapping, rapid prototyping, and design systems—leveraging AI-first approaches—and ensuring consistent, high-quality insights and experience design across digital banking and wealth management programs.
• Lead UX/UI researchers and designers to craft seamless, adaptive, and predictive user experiences across digital channels.
• Establish and scale digital innovation labs and design sprints to accelerate ideation and solutioning.
• Translate emerging technologies (AI/ML, NLP, GenAI) into tangible business value through innovative digital products and services.
• Oversee the delivery of complex, multi-stream experience design and digital programs, ensuring excellence in quality, budget, and stakeholder engagement.
• Serve as a trusted advisor to senior executives by guiding them through digital maturity assessments, roadmap development, and execution planning—anchored in AI-first experience design strategies that prioritize intelligent personalization, predictive user journeys, and adaptive digital interfaces.
• Lead cross-functional teams in agile environments, fostering a culture of experimentation, continuous learning, and customer obsession.
• Mentor and coach consultants and designers, cultivating the next generation of digital leaders who embrace and apply emerging technologies.
• Promote a culture of inclusion, collaboration, and design excellence across global teams.
• Lead strategic pursuits and co-create proposals that articulate compelling value propositions.
• Build and nurture executive relationships with clients, fintech partners, and ecosystem collaborators.
• Drive account growth by identifying whitespace opportunities and shaping long-term digital transformation and experience design agendas.
• Shape the firm's AI-first, experience design, and digital strategy offerings in financial services by developing proprietary frameworks, accelerators, and methodologies.
• Publish thought leadership on AI-driven UX, digital trends in financial services, and experience innovation.
• Represent Infosys Consulting at industry forums, client roundtables, and innovation summits.

Requirements

• 15+ years of experience in digital strategy and experience design and 5+ years working in a consulting capacity, preferably at a top global consulting firm.
• Proven expertise in experience design, digital product management, and AI/ML applications in customer experience.
• Strong command of agile methodologies, design thinking, and digital delivery frameworks.
• Exceptional communication, facilitation, and executive engagement skills.
• Demonstrated ability to deliver and lead oral presentations, anchor business/design workshops.
• Excellent client relationship management, executive presence, verbal, written, and inter-personal communication skills.
• Proven ability to lead projects, build strong and effective business relationships.
• Experience creating sales collateral and selling to clients.
• Highly motivated with strong analytical acumen and problem-solving skills.
• Willing and able to travel depending on prospect and client requirements.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice to Have

• Experience with AI/ML, NLP, GenAI technologies and their application in digital experiences.
• Experience in financial services, banking, or wealth management industries.
• Experience in developing proprietary frameworks, accelerators, and methodologies in digital transformation.

Qualifications

• Educational background is not explicitly specified in the description.