Senior Product Designer - Digital Services

About the Role

Key Responsibilities

• Design holistic experiences across web and mobile platforms that improve how patients discover, book, and manage care with Novant Health providers and services.
• Collaborate cross-functionally with product managers, engineers, researchers, and stakeholders to define requirements, validate solutions, and deliver exceptional user experiences.
• Champion user needs through journey mapping, user flows, wireframes, and high-fidelity design comps.
• Leverage data and research insights to inform your design decisions, iterate quickly, and ensure solutions meet accessibility, regulatory, and quality standards.
• Mentor peers and contribute to a culture of design excellence, continuous learning, and inclusive thinking across the team by staying abreast of new tools, tactics, and trends across the industry.
• Partner with design systems and brand teams to ensure a unified and scalable experience that reflects both Novant Health and RVO Health's design values.

Requirements

• 5+ years of experience designing for consumer-facing digital products, ideally in healthcare, wellness, or other highly regulated industries.
• A strong portfolio demonstrating user-centered design, visual polish, and thoughtful UX across complex digital flows.
• Experience working with component-based design systems and collaborating closely with engineering partners.
• Familiarity with accessibility standards (WCAG), responsive web, and native app design principles.
• Comfort working in ambiguous problem spaces and shifting between strategic thinking and execution.
• Experience conducting or collaborating with researchers on usability testing and concept validation.
• Fluency in design and prototyping tools such as Figma, Miro, or Adobe CC.
• Excellent communication skills and the ability to clearly articulate design decisions to cross-functional teams and executives.
• Experience and confidence experimenting with Gen AI tools to expedite work processes and evolve user experiences.

Nice to Have

• Experience in healthcare, wellness, or highly regulated industries.
• Experience with component-based design systems and engineering collaboration.
• Knowledge of accessibility standards (WCAG), responsive web, and native app design.
• Experience with usability testing and concept validation.
• Fluency in design and prototyping tools such as Figma, Miro, or Adobe CC.
• Experience experimenting with Gen AI tools to enhance design processes.

Qualifications

• Formal educational qualifications are not explicitly specified, but 5+ years of relevant experience is required.

Benefits & Perks

• Starting salary between $92,000 and $110,000, based on location, qualifications, and experience.
• Access to a free Udemy for Business subscription.
• Health insurance coverage (medical, dental, vision).
• Life insurance and disability coverage.
• Flexible Spending Accounts and HSA.
• Paid time off, holiday pay, and paid parental bonding benefits.
• 401(k) with match.
• Employee assistance program and wellness coaching.
• Pharmacy benefits, income protection plans, pet services plans, and mental health support.
• Commuter benefits and gym & fitness center discounts.