Senior Product Owner, Digital Experience

About the Role

Key Responsibilities

• Lead cross-functional teams to align product execution with organizational goals, communicating the product vision and roadmap effectively.
• Collaborate with stakeholders to develop and maintain a clear product vision and roadmap, ensuring strategic alignment.
• Partner with the experience team for user research, leveraging data analytics to identify trends and opportunities.
• Oversee the product backlog, ensuring clarity, prioritization, and alignment with development team capabilities.
• Define and prioritize user stories with clear acceptance criteria, aligning with product goals and user needs.
• Work closely with the development team, providing direction and removing impediments while bridging the gap between technical and non-technical stakeholders.
• Stay informed about market trends, competitive landscape, and emerging technologies, applying this knowledge to product strategy.
• Prioritize features based on value delivery and user experience enhancement.
• Work with UX/UI teams on concept designs and wireframes, ensuring user-centric product development.
• Effectively communicate with internal and external stakeholders, simplifying complex technical topics for diverse audiences.
• Own prioritization and execution of the digital product roadmap, ensuring timely delivery of high-impact features across web and mobile platforms.
• Collaborate with departments across APS to support organization-wide digital goals.
• Support governance, measurement, and continuous improvement practices related to APS's digital experience.
• Promote flexible, feedback-driven delivery and clear team alignment.
• Operate independently as a senior individual contributor, reporting to the Head of Product Development & Delivery.

Requirements

• Bachelor's degree in Business, Computer Science, Marketing, Engineering, Technology, or related fields; significant relevant experience may be considered in lieu of a degree.
• Minimum of five years of experience in digital product ownership, web experience management, digital marketing, or technology-driven environments.
• Experience with content management systems (CMS) and understanding of publishing workflows.
• Experience working with customer data platforms (CDP) and marketing automation tools.
• Proven ability to lead digital product development from concept through launch and iteration.
• Strong understanding of user-centered design principles and systems thinking.
• Experience using modern product management tools such as Asana, Airtable, Jira.
• Familiarity with design & prototyping tools like Figma and Photoshop.
• Experience with collaboration and mapping tools such as Miro and Zoom.
• Comfortable working with data & reporting tools like Looker Studio and Tableau.
• Proficiency with productivity tools including Google Docs, Sheets, Slides, and Drive.
• Ability to navigate ambiguity, shifting priorities, and evolving requirements while maintaining clear communication.
• Excellent collaboration skills and ability to work independently.
• Willingness to travel up to 5% for meetings and events.

Nice to Have

• Advanced or Master's degree in relevant fields.
• Certifications such as Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO).
• Certifications in User Experience (UX) / Customer Experience (CX) such as CUA, UXC, or CCXP.

Benefits & Perks

• Paid time off, sick leave, and holiday leave.
• Tuition reimbursement and professional development opportunities.
• Flexible schedules and remote work options.
• Employer-paid retirement contribution (8%).
• Comprehensive medical, dental, and vision benefits.
• Employer contribution to FSA or HSA accounts.
• Lifestyle Spending benefit up to $2000.
• Basic Life & Accident insurance, disability insurance, and supplemental coverage.
• Volunteer leave, personal leave, and family leave.
• Employee Assistance Program and mindfulness classes.
• Job-related seminars and continuing education.
• APS does not offer relocation assistance.