Senior ServiceNow Architect

Qualtrics

Dallas, TX

Full Time

Senior

17 days ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Our mission is to bring humanity, connection, and empathy back to business through innovative solutions and a high-functioning, collaborative team environment. The Senior ServiceNow Architect will support, iterate, and expand the ServiceNow platform, focusing on establishing ITSM and Employee Center & HR Service Management modules to improve internal employee experience and ensure scalable, best-practice architecture.

Key Responsibilities

Recommend and design sustainable, scalable solutions for the ServiceNow platform.
Define and support technical and data governance processes.
Develop and maintain ServiceNow architecture standards.
Implement a platform operating model for optimal outcomes and user adoption.
Assess technical demands against platform capabilities and best practices.
Provide guidance on rapid prototyping and deployment.
Advise on configuration standards and remediate non-compliant setups.
Work with business stakeholders to meet needs and resolve issues.
Craft, advise, and execute product strategies and roadmaps.
Mentor and develop team members.
Oversee data security and compliance.

Requirements

7+ years in ServiceNow administration or development with deep architecture knowledge.
Experience in managing CSDM and establishing and maintaining Data Governance standards.
Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center.
Excellent communication and collaboration skills.
Experience in leading, managing, or mentoring development teams.
Problem-solving and strategic thinking capabilities.
Experience running a lean organization focused on driving immediate impact.
Relevant ServiceNow certifications highly desirable.

Nice to Have

Experience overseeing and working across implemented ServiceNow modules and future product roadmaps.

Qualifications

Educational background is not explicitly specified in the description.

Benefits & Perks

Experience Bonus Program: Unique experiences on the 1-year anniversary.
Wellness Reimbursement: Support for employee wellness.
Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.

Working at Qualtrics

Our team is highly collaborative and supportive, with a focus on growth, expanding scope, and working across multiple departments and business leaders. The organization values continuous learning, impact-driven work, and a strong team culture that fosters collaboration and innovation.

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