Senior ServiceNow ITSM Developer

Bank of America

Pennington, NJ

Full Time

Senior

89k-145k

8 days ago

Job Description

About the Role

The Senior ServiceNow ITSM Developer at Bank of America is responsible for the analysis, design, configuration, and implementation of software development projects involving ServiceNow ITSM, ITAM, and ITOM modules. The role involves working on multiple projects, providing technical and architectural guidance, and collaborating with on-shore and off-shore teams to develop solutions that meet business, functional, non-functional, and compliance requirements. The position offers an opportunity to contribute to a company committed to responsible growth, diversity, inclusion, and community impact, with a focus on building a successful career through learning and development.

Key Responsibilities

Support the standup, configuration, and implementation of ServiceNow modules supporting ITSM, ITOM, and ITAM capabilities.
Design, create, and maintain reporting including Platform and Performance Analytics, Process Mining, and KRIs, KPIs, and Control Metrics at both process/workflow and operational levels.
Develop interactive dashboards, widgets, and workspaces.
Create and maintain forms, reports, views, workflows, business rules, scripts, ACLs, groups, and roles.
Create and configure tool integrations with ServiceNow (e.g., Netcool, Kafka).
Assist with design, creation, and cataloging of business process flows.
Design and configure ServiceNow functions to meet operational needs.
Oversee the integration of information into the CMDB from ServiceNow Discovery and APIs, ensuring accuracy and consistency.
Utilize experience in creating APIs to establish seamless communication between ServiceNow and other systems.
Design and implement robust APIs for efficient data exchange.
Code solutions and perform unit testing to meet acceptance criteria and compliance requirements.
Utilize multiple architectural components in the design and development of client requirements.
Perform Continuous Integration and Continuous Development (CI-CD) activities.
Contribute to story refinement, requirement definition, and work estimation.
Participate in testing activities, analyze test reports, and troubleshoot issues.
Perform spike/proof of concept activities to mitigate risk or implement new ideas.

Requirements

Expert knowledge of ServiceNow CMDB and ITSM applications with at least 5+ years of hands-on experience.
7+ years of experience working as a ServiceNow Developer.
5+ years of experience working in the Discovery module of ServiceNow.
Proficiency with API development (SOAP or REST).
Proficient in core tables, Glide, scripting, UI actions, scheduled jobs, business rules, client scripts, data imports, and development methodologies.
Expertise in ServiceNow development, JavaScript, AngularJS or ReactJS.
Proficiency in ServiceNow Flow Designer.
Excellent written and verbal communication skills.
Experience with complex and global projects.

Nice to Have

Very strong analytical skills.
ITIL Foundations certification or higher.
B.S. in Computer Science or related technical field.

Qualifications

B.S. in Computer Science or related technical field (preferred).

Benefits & Perks

Salary range of $88,800 to $145,000 annually, based on experience, education, and skill set.
Discretionary incentive eligibility and participation in annual discretionary plans.
Industry-leading benefits, paid time off, and resources to support employee wellness.
Benefits eligibility for current roles.

Working at Bank of America

Bank of America emphasizes a diverse and inclusive workplace, committed to responsible growth, community impact, and employee development. The company values a safe, drug-free work environment and promotes an in-office culture with flexibility based on role-specific considerations. It strives to create a workplace free from discrimination and supports accommodations for disabilities and religious beliefs.

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