Senior ServiceNow Software Engineer - Core Platform

About the Role

Key Responsibilities

• Lead the design and implementation of ServiceNow Core Platform solutions, customizing core capabilities such as Quality Code tool and global tables.
• Collaborate with IT and business stakeholders to define system requirements and customize the platform to meet business needs.
• Develop and implement scripts on the ServiceNow platform to automate tasks and integrate with external systems.
• Ensure the stability, integrity, and efficient operation of the ServiceNow platform by monitoring performance, conducting system upgrades, and implementing performance tuning.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Maintain a comprehensive understanding of ServiceNow best practices, processes, and security protocols.
• Mentor junior engineers and provide guidance on ServiceNow development and configuration.
• Stay current with the latest ServiceNow updates and features and evaluate their potential benefits for the organization.

Requirements

• Bachelor's degree or equivalent work experience.
• Five or more years of ServiceNow development experience.
• ServiceNow CSA (Certified System Admin) Certification.
• Availability for On-Call rotation (once as primary and once as secondary) every 13 weeks.
• Availability to support production releases on Wednesday evenings, every other week.
• Profound knowledge of the ServiceNow platform and its capabilities, including understanding of latest releases and updates.
• Proficiency in JavaScript and familiarity with client and server-side scripting in ServiceNow.
• Knowledge of HTML, CSS, and modern JavaScript frameworks (like AngularJS) for portal development.
• Experience with integrating ServiceNow with other business systems using REST, SOAP, and web services.

Nice to Have

• Ability to design and implement complex workflows and automate processes.
• Skills in designing intuitive user interfaces and user experiences within the ServiceNow portal.
• Experience in optimizing ServiceNow application performance and ensuring scalability.
• Understanding of security best practices, including data privacy and role-based access controls.
• Knowledge of implementing and customizing ServiceNow's AI features, including NLU and AI service integrations.
• Strong problem-solving and analytical skills.
• Experience in Agile project management.
• ServiceNow CAD (Certified Application Developer) Certification.

Qualifications

• Educational background including a bachelor's degree or equivalent work experience.
• ServiceNow CSA (Certified System Admin) Certification.

Benefits & Perks

• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year.