Senior ServiceNow Software Engineer - Core Platform

About the Role

Key Responsibilities

• Design and Development: Lead the design and implementation of ServiceNow Core Platform solutions. Customize core capabilities such as Quality Code tool, global tables etc.
• Collaboration and Customization: Collaborate with IT and business stakeholders to define system requirements. Customize the platform to meet business needs.
• Scripting and Automation: Develop and implement scripts on the ServiceNow platform to automate tasks. Integrate with external systems.
• System Maintenance and Performance: Ensure the stability, integrity, and efficient operation of the ServiceNow platform. Monitor system performance, implement performance tuning, and conduct system upgrades.
• Release Management: Manage the ServiceNow release cycle, including deployment planning and execution.
• Support and Troubleshooting: Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Best Practices and Security: Maintain a comprehensive understanding of ServiceNow best practices, processes, and security protocols.
• Mentorship and Guidance: Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.
• Continuous Learning and Evaluation: Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Requirements

• Bachelor's degree, or equivalent work experience
• Five or more years of ServiceNow development experience
• Has ServiceNow CSA (Certified System Admin) Certification
• Availability for On-Call rotation (once as primary and once as secondary) every 13 weeks
• Availability to support production releases on Wednesday evenings, every other week
• Profound knowledge of the ServiceNow platform and its capabilities, including understanding of the latest releases and updates
• Proficiency in JavaScript and familiarity with client and server-side scripting in ServiceNow
• Knowledge of HTML, CSS, and modern JavaScript frameworks (like AngularJS) for portal development
• Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services

Nice to Have

• Ability to design and implement complex workflows and automate processes
• Skills in designing intuitive and effective user interfaces and user experiences within the ServiceNow portal
• Experience in optimizing the performance of ServiceNow applications across modules and ensuring scalability
• Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls
• Knowledge of implementing and customizing ServiceNow's AI, including NLU and integration with AI services
• Strong problem-solving skills and analytical thinking
• Experience in Agile methodologies and managing multiple projects
• ServiceNow CAD (Certified Application Developer) Certification

Qualifications

• Bachelor's degree or equivalent work experience
• Five or more years of ServiceNow development experience
• ServiceNow CSA (Certified System Admin) Certification

Benefits & Perks

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year