Senior Software Developer

Corcentric

Full Time

Senior

15 days ago

Job Description

About the Role

Our Customer Engineering group enables our multi-tenant cloud solution for our customers by adopting for customers practices and data, as well as application maintenance. In this role, you will drive and resolve customer technical issues in a timely manner, proactively managing the internal communication across cross-functional teams (Customer Support, Customer Success, Product and Professional Services) as well with customers. You will also perform development engineering activities to build customer-specific application logic, extending our core Corcentric Platform based on customer requirements. This position reports to the Sr. Director, Technical Operations within our Customer Engineering team. It offers an opportunity to work with a diverse, global team that prioritizes quality work and professional development.

Key Responsibilities

Deliver functionalities tailored to customer needs using internal frameworks, including planning, designing, developing, testing, deploying technologies, and maintaining them.
Communicate with customers and customer-facing teams regarding expectations and incidents.
Manipulate databases for data migrations and transformations.
Connect customer applications with third-party systems.
Perform unit and integration tests to verify compliance of developments.
Offer tailored support to the Managed Services team that operates our solution for key customers.
Troubleshoot customer issues, communicating and partnering with Tech Support and Customer Success teams.
Work with product management, business teams, and other engineering teams collaboratively to define, develop, and deliver work.
Encourage collaborative practices and adherence to team guidelines, fostering a culture of learning and continuous improvement.

Requirements

Experience in delivering functionalities tailored to customer needs using internal frameworks.
Ability to communicate effectively with customers and cross-functional teams.
Proficiency in manipulating databases for data migrations and transformations.
Experience connecting customer applications with third-party systems.
Knowledge of performing unit and integration tests to verify development compliance.
Strong troubleshooting skills for customer issues.
Ability to work collaboratively with product management, business, and engineering teams.