Senior Software Engineer IV - PagerDuty Automation

About the Role

Key Responsibilities

• Lead the design, development, deployment, and maintenance of scalable workflow automation features and enhancements across multiple teams.
• Collaborate closely with Product Management, Engineering Management, and cross-functional stakeholders to define requirements and technical solutions aligned with customer needs.
• Provide technical leadership and mentorship within your team, ensuring best practices for Node.js, TypeScript, API development, and SaaS architectures.
• Identify and resolve technical ambiguities and drive architectural decisions to ensure system scalability, reliability, maintainability, and performance.
• Evaluate existing systems and processes to proactively identify opportunities for improvements in efficiency, quality, and automation.
• Contribute to cross-team planning initiatives, influencing engineering direction and effectively communicating project status and timelines to stakeholders.

Requirements

• Minimum of 10 years experience in software engineering roles with progressive responsibilities, including at least 2 years in a technical leadership or senior engineer capacity.
• Proven experience developing robust, scalable applications with Node.js and TypeScript.
• Strong experience designing and implementing RESTful APIs and microservices architectures at scale.
• Demonstrated expertise in building SaaS products, specifically leveraging AWS cloud infrastructure and services (e.g., Lambda, ECS/EKS, API Gateway, DynamoDB, RDS).
• Proven ability to lead cross-team technology initiatives, influencing architectural direction and ensuring alignment across multiple engineering teams.
• Comfortable participating in PagerDuty's on-call rotation to ensure high availability of mission-critical systems.

Nice to Have

• Experience with event-driven architectures, workflow engines, or automation platforms.
• Expertise in DevOps practices including CI/CD pipelines (e.g., Circle CI/Buildkite, GitHub Actions), infrastructure-as-code (Terraform or CloudFormation), and monitoring tools (Datadog, Prometheus).
• Familiarity with containerization technologies such as Docker or Kubernetes.
• Track record of mentoring junior engineers, providing technical leadership, and fostering a culture of engineering excellence.
• Ability to clearly articulate complex technical concepts to diverse audiences across the organization.

Qualifications

• Educational background is not explicitly specified in the description.

Benefits & Perks

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs