Senior Solutions Architect

Hyperscience

New York, NY

Full Time

Senior

119k-178k

13 days ago

Job Description

About the Role

The Senior Solutions Architect at Hyperscience is a key technical advisor responsible for guiding customers through onboarding, deployment, and optimization of the company's hyperautomation platform. This role involves blending technical consulting, implementation, and account management to ensure customer success, drive product adoption, and foster long-term relationships. The position supports strategic initiatives across the US, requiring travel and close collaboration with customer teams and internal stakeholders.

Key Responsibilities

Lead technical onboarding and deployment for customers, ensuring a smooth go-live experience
Guide customers through configuration, integrations, and best practices for optimizing our platform
Act as a technical project manager, aligning internal teams and customer stakeholders
Serve as the primary technical point of contact for assigned accounts
Proactively monitor product adoption and drive best practices to maximize value realization
Identify and mitigate technical risks and adoption blockers
Conduct technical health checks, optimization reviews, and advisory sessions
Troubleshoot complex issues, collaborating with Technical Services, Product, and Engineering
Advise on workflow optimization, automation, and performance improvements
Provide product feedback to influence roadmap and features
Partner with Account Executives to identify expansion opportunities
Support renewal discussions by demonstrating business impact and success metrics
Build strong relationships with customer IT teams, architects, and executive stakeholders

Requirements

5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role at a software company
Strong experience with customers and complex technical products
Deep understanding of system integrations, APIs, security, and IT infrastructure
Project management experience - guiding multiple stakeholders through complex implementations
Excellent problem-solving skills and ability to troubleshoot technical challenges
Effective communication of technical concepts to both technical and non-technical audiences
Demonstrated ability to design end-to-end solutions by mapping customer needs to software capabilities

Nice to Have

Familiarity with Kubernetes, Docker, and container infrastructure
Experience with AI, automation, workflow, or enterprise SaaS
Python scripting or coding experience
Understanding of cloud platforms and modern deployment architectures
Background in regulated industries (finance, healthcare, government)
Experience with Intelligent Document Processing (IDP) or Document Processing Automation

Qualifications

Educational background is not explicitly specified, but extensive professional experience is required

Benefits & Perks

Top-notch healthcare for you and your family
A 100% 401(k) match for up to 6% of your annual salary
Flexible PTO with the approval of your manager
12 weeks of parental leave and an additional 4 weeks for birthing parents
Stock options

Working at Hyperscience

Hyperscience values diversity and inclusion, welcoming people of different backgrounds, experiences, abilities, and perspectives. The company emphasizes innovation in hyperautomation and enterprise AI infrastructure, fostering a collaborative environment focused on customer success and technological advancement.

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