Senior Specialist - Digital Adoption & Analytics

About the Role

Key Responsibilities

• Design and deploy advanced WalkMe solutions across company applications to enhance digital adoption and user experience.
• Maintain and document the WalkMe solution catalog, including applications, flows, and solutions, to ensure consistency and scalability.
• Create and implement interactive guides, tooltips, and in-app messaging to support end-users.
• Troubleshoot and resolve issues related to WalkMe and other digital adoption platforms.
• Develop and analyze reports on user interaction data and success metrics to measure adoption, identify trends, and drive continuous improvement.
• Deliver engaging training sessions and resources on digital adoption tools, including WalkMe, for end-users and stakeholders.
• Integrate new digital adoption technologies into existing systems to ensure smooth transitions and maximize impact.
• Perform additional tasks, such as updating in-app guidance, creating tutorials, and ensuring a consistent user experience across platforms.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, HR Systems, Data Analytics, or related field.
• 6+ years of hands-on experience administering digital adoption platforms (e.g., WalkMe or similar in-app guidance tools).
• WalkMe Builder Certifications Level I and Level II preferred.
• Proficiency with WalkMe Insights is preferred.
• Demonstrated expertise in deploying solutions, creating in-app guidance, troubleshooting, and maintaining digital adoption platforms.
• Proven ability to develop user-focused support materials and training (e.g., interactive guides, job aids, webinars).
• Strong analytical skills with experience interpreting user interaction data and presenting actionable insights to stakeholders.
• Advanced proficiency in Excel for data analysis and reporting; intermediate proficiency in PowerPoint.
• Exceptional verbal and written communication skills, with the ability to clearly articulate complex adoption metrics and concepts to diverse audiences.
• Proficiency in using MS Teams for effective communication and collaboration is preferred.