Service Now Lead Digital Product Manager

About the Role

Key Responsibilities

• Define and communicate a clear product vision and roadmap aligned with business goals.
• Identify opportunities to improve and automate business processes using digital tools.
• Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives).
• Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility.
• Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features.
• Analyze current-state workflows and identify areas for improvement or automation.
• Partner with business analysts and process owners to design future-state workflows.
• Translate business requirements into functional specifications and user stories.
• Act as the primary liaison between business units, IT, and external vendors.
• Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption.

Requirements

• 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
• Strong understanding of business process modeling and workflow automation.
• Proven experience with ServiceNow platform (certifications a plus).
• Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation.
• Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.
• Excellent communication, leadership, and stakeholder management skills.
• Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban).
• 3+ years of experience working with Agile technology development including experience with tools like Confluence or Jira.
• Ability to work east coast hours.

Nice to Have

• Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools.
• Strong understanding of business process modeling and workflow automation.
• Proven experience with ServiceNow platform (certifications a plus).
• Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban).

Qualifications

• Educational background or formal qualifications are not explicitly specified beyond work experience and training.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement