ServiceNow Configuration Management Database Technical Lead

About the Role

Key Responsibilities

• Manage and provide technical oversight of the CMDB design and develop, implement, and monitor information systems policies and controls to ensure data accuracy, security, and regulatory compliance.
• Provide guidance and leadership to the ServiceNow teams working with multiple project teams in support of day-to-day deliverables, establishing team objectives and operational plans.
• Measure team success and progress towards achievement of defined goals and objectives.
• Work with the ITSM Leadership team to set strategic goals across the Development, Architecture, Testing, and Agile focus areas.
• Work alongside other EITaaS service teams to ensure requirements are captured and coordinated with the applicable capability teams.
• Provide briefings and lead technical exchanges with the Department of the Air Force.
• Provide Leadership, Mentoring, and Guidance to team members across the program.
• Provide Subject Matter Expertise in all technology areas under CMDB implementation, delivery, and operations.
• Lead, motivate, and develop a team of professionals, ensuring they have the necessary skills, training, and resources to perform their duties effectively.
• Lead and coordinate the go-live activities including the execution of deployment plans and checklists.
• Participate in Change Advisory Board (CAB) meetings to discuss release scope and impact.

Requirements

• Active secret clearance OR ability to obtain a secret clearance.
• 10+ years of relevant experience.
• Bachelor's Degree (or 15 years of experience without a degree).
• ServiceNow Certified System Administrator certifications.
• Experience recommending commercial solutions to the DoD, especially in the CMDB and asset space.
• Experience reviewing reports of computer equipment production, malfunction, and maintenance to determine and address problems.
• Experience supporting architecture design, development, implementation, and maintenance, especially related to CMDB and asset management.
• Broad and deep understanding in ServiceNow ITSM & CMDB platform execution.
• Experience managing ServiceNow development teams in conceiving, planning, and conducting research and analysis for complex technological problems.
• Experience coordinating multiple workstreams across teams to ensure timeline delivery of major capabilities.
• Excellent interpersonal and communication skills to work with business partners, engineering teams, and users.
• 3+ years' experience leading development teams and strong leadership/management background.
• 3+ years' experience working in ServiceNow CMDB.
• Strong analytical and strategic thinking skills with a service-oriented mindset.
• Good team player with a strong willingness to participate and help others.
• Ability to work in a fast-paced environment with self-motivation.

Nice to Have

• Experience in supporting a large DoD or DHS enterprise environment.
• Experience in the Risk Management Framework Process.
• Experience in the Systems Engineering Life Cycle or similar Systems Engineering Framework.
• ITIL V4 Foundations.
• DoD 8570 IAT Level II Certification (ex: Security+).

Qualifications

• Bachelor's Degree or 15 years of relevant experience if without a degree.
• ServiceNow Certified System Administrator certification.

Benefits & Perks

• Competitive compensation and benefits package.
• Flexible time off and robust learning resources.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.