ServiceNow Developer

About the Role

Key Responsibilities

• Design, develop, and maintain workflows, catalog items, custom modules, and ServiceNow applications tailored to business needs.
• Integrate ServiceNow with external platforms using Integration Hub and REST/SOAP APIs.
• Develop solutions utilizing Microsoft's identity, governance, and access management system for secure workflows.
• Integrate and utilize endpoint management data for reporting and automation within ServiceNow.
• Create seamless integrations between ServiceNow and Microsoft platforms, including Entra ID, Teams, and Microsoft 365.
• Implement CI/CD pipelines, automate workflows, and follow DevOps best practices for efficient and quality delivery.
• Manage ServiceNow code repositories using tools like Git or Azure DevOps, ensuring version control and smooth deployments.
• Collaborate with cross-functional teams to gather requirements and deliver scalable ServiceNow solutions.
• Develop dashboards and reports using Power BI to visualize ServiceNow and related data.
• Support data engineering and analytics initiatives involving Databricks and Intune Data Warehouse.
• Lead ServiceNow-related projects, ensuring timely delivery, scalability, and alignment with business objectives.
• Ensure compliance with security and performance standards in all ServiceNow implementations.
• Document technical solutions and provide knowledge transfer to internal teams.

Requirements

• 5 years of hands-on experience as a ServiceNow Developer.
• Deep knowledge of ServiceNow Orchestration using Flow Designer or legacy Workflows.
• Expertise in ServiceNow Development Practices, including Business Rules, ScriptIncludes, and Event Model.
• Experience with Service Portal site design.
• Agnostic Cloud Proficiency with the ability to design and implement solutions across major cloud providers.
• Experience designing, deploying, and managing API gateway solutions such as AWS API Gateway or Azure API Management.
• Strong knowledge of developing and deploying serverless functions with services like AWS Lambda or Azure Functions.
• Expertise in leveraging cloud-based object storage solutions such as AWS S3 or Azure Blob Storage.
• Strong understanding of Microsoft Graph API and its integration with ServiceNow.
• Experience with DevOps tools (e.g., Azure DevOps, Jenkins) and CI/CD practices.
• Proficiency in source control systems such as Git/GitHub.
• Advanced programming skills in Python, JavaScript, AngularJS, HTML, and CSS.
• Familiarity with ServiceNow modules such as ITSM, ITOM, or ITAM.
• Experience working in Agile/Scrum environments.
• Excellent communication and collaboration skills in a remote work setting.

Nice to Have

• ServiceNow Certified System Administrator or Application Developer.
• Experience with ServiceNow Scoped Applications and Flow Designer.
• Familiarity with Microsoft Entra (formerly Azure AD) for identity and access management.
• Experience with Intune Data Warehouse for device and compliance data integration.
• Hands-on experience with Databricks for data engineering or analytics workflows.
• Proficiency in Power BI for building dashboards and reports.
• Experience delivering scalable and secure system integrations.
• Exposure to automated testing frameworks in ServiceNow environments.
• Familiarity with Agile tools such as Jira or LeanKit.

Qualifications

• Experience with ServiceNow modules such as ITSM, ITOM, or ITAM.

Benefits & Perks

• Competitive, performance-based compensation programs.
• Annual performance bonus based on individual and company results.
• Eligibility for company-sponsored employee benefit programs including medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Participation in the company's consolidated retirement plan (pension) and 401(k).
• Time off benefits including up to 120 hours of vacation, 40 hours of sick leave (56 hours in Washington), up to 13 floating holidays, and 40 hours of work, personal, and family time.