ServiceNow Developer

About the Role

Key Responsibilities

• Develop and Maintain ServiceNow CSM solutions such as catalog items, record producers, customizations, workflows, customer portal, agent workspace, and case management processes to meet business needs.
• Drive ongoing development of the CSM module in the Government instance following Agile methodology and a Dev/Test/Prod development lifecycle.
• Support onboarding customers and users into the environment.
• Support user questions and issues and help in the development of business processes, Knowledge articles, and documentation to address frequently occurring user issues.
• Provide feedback on user experience issues, represent users in technical discussions, and provide feedback to users from the development team.
• Maintain awareness of and research new ServiceNow capabilities, trends, architectures, and implementation techniques related to application delivery, integrations, and data.
• Ensure all security policies and processes are followed to support secure software development goals.

Requirements

• At least 5 years of relevant experience in software development, programming, testing, consulting, or supporting complex software applications.
• Bachelor's degree in Computer Science, Engineering, or a related quantitative field.
• Experience in Technical Support or IT Support positions.
• Ability to communicate with stakeholders and people of various technical backgrounds, think analytically, and write and present technical material clearly.
• Ability to conceptualize business needs related to CSM and Knowledge Management and translate them into technical solutions.
• US Citizenship is required for FedRamp compliance.
• Knowledge of ServiceNow CSM and Knowledge modules, and familiarity with platform updates, best practices, and industry trends.

Nice to Have

• Knowledge of application development, data integration, database management, and user-interface design principles.
• Experience with data structures, algorithms, object-oriented design, and design principles.
• Ability to define, create, test, and execute on Technical Support Operations procedures.
• Experience managing projects with technical risk at a team level.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of relevant experience in software development or support roles.

Benefits & Perks

• Comprehensive medical, prescription, dental, and vision plans, including PPO with low deductible and copays, and HDHP with a health savings account.
• Onsite Health Care Center at HQ, free for employees and enrolled family members, with pharmacy services including free prescription shipping.
• Industry-leading 401k plan.
• Generous time off including vacation, paid holidays, and U.S. Winter Wellness Break.
• Volunteer Time Off, parental leave, unlimited paid sick days, and childcare benefits.
• Diverse and inclusive work environment.