Software Development Engineer

About the Role

Key Responsibilities

• Manage all aspects of the Google Workspace Admin Console, including user and group provisioning, licensing, and OU structure.
• Oversee and configure core services such as Gmail, Google Drive, Calendar, Meet, and GCP.
• Serve as the primary escalation point for all Google Workspace-related issues, providing timely support to end-users and IT staff.
• Troubleshoot and resolve complex technical problems within the Google Workspace platform.
• Develop and maintain comprehensive documentation for system configurations, processes, and support procedures.
• Utilize Google Apps Script to automate repetitive administrative tasks, streamline workflows, and enhance functionality.
• Develop custom tools and integrations to extend the capabilities of Google Workspace.
• Proactively identify opportunities for process improvement and implement solutions to enhance productivity and collaboration.
• Explore and test the application of new features, including Google Gemini, to improve business processes.
• Implement and manage security settings, policies, and controls to protect company data.
• Contribute to the development and enforcement of Google Workspace governance policies and standards.
• Monitor security alerts, investigate potential threats, and manage incident response.
• Ensure compliance with relevant regulations by configuring data loss prevention (DLP), retention policies, and eDiscovery.
• Collaborate with other IT teams, including security and infrastructure, to ensure seamless integration and operation.
• Communicate platform updates, changes, and outages to stakeholders and the wider organization.
• Create and deliver training materials to educate employees on Google Workspace best practices and new features.

Requirements

• Deep understanding of the Google Workspace Admin Console, core applications (Gmail, Drive, Calendar, etc.), and security features.
• Deep understanding of the GAM tool and its functionality.
• Demonstrable experience with Google Apps Script for automation and workflow development.
• Familiarity and early-stage exploration with Google Gemini for Workspace and its potential applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Google Workspace Administrator certification is a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of hands-on experience in a Google Workspace administration role.

Nice to Have

• Experience managing all aspects of the Google Workspace Admin Console, including user and group provisioning, licensing, and OU structure.
• Experience with Google GCP services.
• Experience developing custom tools and integrations for Google Workspace.
• Experience with Google Gemini features and applications.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of hands-on experience in a Google Workspace administration role.

Benefits & Perks

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.