Software Development Engineer

About the Role

Key Responsibilities

• Manage all aspects of the Google Workspace Admin Console, including user and group provisioning, licensing, and OU structure.
• Oversee and configure core services such as Gmail, Google Drive, Calendar, Meet, and GCP.
• Serve as the primary escalation point for all Google Workspace-related issues, providing timely support to end-users and IT staff.
• Troubleshoot and resolve complex technical problems within the Google Workspace platform.
• Develop and maintain comprehensive documentation for system configurations, processes, and support procedures.
• Utilize Google Apps Script to automate repetitive administrative tasks, streamline workflows, and enhance functionality.
• Develop custom tools and integrations to extend the capabilities of Google Workspace.
• Proactively identify opportunities for process improvement and implement solutions to enhance productivity and collaboration.
• Explore and test the application of new features, including Google Gemini, to improve business processes.
• Implement and manage security settings, policies, and controls to protect company data.
• Contribute to the development and enforcement of Google Workspace governance policies and standards.
• Monitor security alerts, investigate potential threats, and manage incident response.
• Ensure compliance with relevant regulations by configuring data loss prevention (DLP), retention policies, and eDiscovery.
• Collaborate with other IT teams, including security and infrastructure, to ensure seamless integration and operation.
• Communicate platform updates, changes, and outages to stakeholders and the wider organization.
• Create and deliver training materials to educate employees on Google Workspace best practices and new features.

Requirements

• Deep understanding of the Google Workspace Admin Console, core applications (Gmail, Drive, Calendar, etc.), and security features.
• Deep understanding of the GAM tool and its functionality.
• Demonstrable experience with Google Apps Script for automation and workflow development.
• Familiarity and early-stage exploration with Google Gemini for Workspace and its potential applications.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Google Workspace Administrator certification is a plus.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of hands-on experience in a Google Workspace administration role.

Nice to Have

• Experience managing all aspects of the Google Workspace Admin Console, including user and group provisioning, licensing, and OU structure.
• Experience with Google GCP and core services like Gmail, Drive, Calendar, Meet.
• Experience developing and maintaining documentation for system configurations and support procedures.
• Experience with Google Gemini and exploring its applications.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of hands-on experience in a Google Workspace administration role.

Benefits & Perks

• Affordable medical plan options.
• 401(k) plan including matching company contributions.
• Employee stock purchase plan.
• No-cost programs including wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
• Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and other benefits depending on eligibility.