Software Development Manager

Qualtrics

Seattle, WA

Full Time

Senior

178k-324k

about 1 month ago

Job Description

About the Role

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. We offer growth opportunities and are on a mission to bring humanity, connection, and empathy back to business, across various industries worldwide.

Key Responsibilities

Author the Northstar vision and roadmap for the team and create quarterly plans that accrue to that vision
Instill best practices for the software development lifecycle and operations across the team
Actively manage the team, gathering and providing candid feedback, mentoring and coaching individuals, and delegating appropriately
Maintain active expertise in the telephony, transcription, and high-scale processing spaces, as well as understanding the industry for these domains
Collaborate with leaders and teams across a variety of geographies and disciplines
Influence the way that engineers at Qualtrics build software through best-in-class tooling and services

Requirements

Technical leadership or management of a team of software developers ranging from graduate level to senior engineers
Strong background and technical capabilities in object-oriented design and development using modern programming languages (Typescript, Golang, Python)
Experience in full stack development and frameworks (React, Node.js)
Expertise in building and scaling distributed systems
Expertise in AWS cost management and optimization
Proven record of delivering enterprise software
Evidence of continuous learning and improvement
A bachelor's degree in Computer Science, Computer Engineering, or related field

Nice to Have

Experience with telephony, transcription, and high-scale processing spaces
Experience working at high scale, pushing resource limits and assessing efficiency
Experience developing and deploying AI-enabled features
Experience with rapid innovation and experimentation in software development

Qualifications

A bachelor's degree in Computer Science, Computer Engineering, or related field

Benefits & Perks

Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and more
$1800 Experience Bonus for personal experiences such as vacations or volunteer opportunities
Access to QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development
Hybrid work model with in-office days on Mondays, Tuesdays, and Thursdays, and flexible remote work for the rest of the week

Working at Qualtrics

We foster a culture of transparent discussion and rigorous design reviews, committed to rapid innovation, experimentation, and continuous process optimization. Our teams value collaboration, agility, and a high bar for quality, with a focus on bringing humanity, connection, and empathy back to business.

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