Sr. Field Applications Engineer

Supermicro

Seattle, WA

Full Time

Senior

142k-174k

16 days ago

Job Description

About the Role

The Sr. Field Applications Engineer (FAE) at Super Micro Computer, Inc. is responsible for developing new or existing opportunities in the global IT market by working closely with customers from ground to executive-level, managing projects with internal and external teams, and supporting business growth through customer and solution focus. The role involves technical leadership, solution architecture, and ensuring customer satisfaction across various departments within a dynamic, growing company that provides advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, and more.

Key Responsibilities

Recruits, leads and mentors team of FAE's in support of revenue growth at all assigned accounts
Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
Provides technical leadership in Pre-Sales and oversee implementation of such solutions
Effectively engage with C-level technical customers, gain and maintain trust
Highly technical problem solver who understands system architecture, hardware and software interaction
Possess basic hardware debug skills
Manage and lead product hardware and software engineers during product development
Manage and lead teams during investigation and resolution of problems in the field
Understand firmware, drivers, OS, applications and their interactions that can cause system issues
Develop and review systems solutions, technical bid responses and presentations
Work cross-department to ensure customer satisfaction and timely resolution of issues
Build and demonstrate proof-of-concept that meets or exceeds customer business needs
Present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution
Travel up to 25% as required

Requirements

Bachelor's or Master's degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
Excellent communication skills and business sense
Minimum 8 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure
Strong background and experience with x86-based server architecture
Solid hardware system design and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
Ability to work effectively in a high pressure environment

Nice to Have

Familiarity with Firmware, Linux, Windows and virtualization platforms

Qualifications

Bachelor's degree in engineering or related field

Benefits & Perks

Salary range of $142,000 - $174,000 depending on factors such as location, experience, and skills
Comprehensive benefits package
Participation in bonus and equity award programs

Working at Supermicro

Supermicro is an Equal Opportunity Employer that embraces diversity and provides equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other legally protected status.

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