Sr. Field Applications Engineer - R3604

About the Role

Key Responsibilities

• Become an expert user of the Hivemind enterprise software stack.
• Provide technical support and training to customers.
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
• Assist the sales team in pre-sales activities, e.g., demos.
• Assist in post-sales deployment and integration of Shield AI enterprise software products.
• Develop and maintain technical documentation and training materials.
• Troubleshoot and resolve technical issues.
• Help customers debug software/API integration issues.
• Collaborate with the engineering team to address customer feedback and improve products.
• Stay at customer sites for extended periods of time.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related field.
• 5+ years of industry experience or 4+ years of experience plus a master's degree.
• Ability to travel and stay deployed at customer sites across South Korea.
• Ability to travel to USA for up to 3 months at a time for training.
• 2+ years of experience in an integration/applications engineering role.
• 1+ years of experience working in a startup environment.
• Strong technical background in software engineering.
• Strong proficiency in writing modern C++ code.
• Intermediate proficiency in writing Python code.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to converse fluently in Korean and English.

Nice to Have

• Experience in the defense aviation or robotics industry.
• Experience building and running a small enterprise software applications/solutions engineering team.