Sr Manager, Software Development

About the Role

Key Responsibilities

• Effectively manage managers and their teams by providing clear direction, timely developmental feedback, coaching, and performance evaluations.
• Build training and career development plans, fostering growth through assignments with increasing responsibility.
• Monitor team deliverables to ensure outcomes are on time, within budget, and aligned with strategic objectives.
• Collaborate with Product, UX, Engineering, and Business stakeholders to define and prioritize the authentication development roadmap.
• Translate business goals into scalable technical deliverables and ensure high-quality, timely execution.
• Drive operational efficiency by implementing and championing best practices in software development and delivery.
• Lead the design, development, and scaling of authentication services using modern microservices architectures, ensuring high resilience and reliability under heavy traffic.
• Own and evolve the authentication platform roadmap, covering areas like SSO, MFA, passwordless login, risk-based access, and identity proofing.
• Establish and enforce security benchmarks and architectural best practices in authentication, ensuring compliance with industry standards and regulations.
• Define and monitor KPIs (e.g., login success rates, MFA adoption, user friction) and drive data-driven platform improvements.
• Oversee technical vendor relationships, influencing product roadmaps and feature development to meet T-Mobile's needs.
• Partner with Design and Enterprise Architecture teams to maintain and advance the current and future-state technical roadmaps.
• Manage multiple projects simultaneously, ensuring alignment with timelines, budgets, and business objectives.
• Proactively identify risks, resolve cross-team dependencies, and ensure clear, timely communication across all levels.
• Partner closely with cross-functional teams, including Product Management, QA, DevOps, and Engineering groups, to deliver seamless customer authentication experiences.
• Serve as a primary point of contact for senior leadership, providing regular updates on milestones, challenges, and successes.
• Align and influence diverse business units toward a cohesive authentication platform strategy.
• Recruit, hire, and develop high-performing managers and technical talent to scale and strengthen the organization.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
• 10+ years of experience in software development, with 5+ years in a leadership role.
• Demonstrated success managing and aligning stakeholders across varied business units.
• Strong technical foundation in software development methodologies, architecture, and secure platform design.
• Excellent communication and leadership skills, with a track record of cross-functional influence and stakeholder alignment.
• Track record of delivering complex projects on-time, within budget, and with high quality.
• Experience with Agile/Scrum methodologies and DevOps practices.
• Passion for innovation and a track record of fostering a culture of continuous improvement.

Nice to Have

• Deep understanding of microservices architecture, cloud-native development, and platform scalability in high-traffic environments.
• Strategic thinker with experience in building and evolving platform roadmaps that balance long-term vision with near-term delivery.
• Technical background in software engineering or security architecture.
• Familiarity with leading CIAM vendors (Okta/Auth0, ForgeRock, Ping, etc.) or building homegrown identity solutions.
• Exposure to behavioral biometrics, AI/ML-based risk engines, or fraud detection systems.
• Hands-on expertise with cloud-native technologies, mobile-first authentication platforms, and scalable identity frameworks.
• Proven success building and scaling customer-facing authentication platforms.
• At least 18 years of age
• Legally authorized to work in the United States

Benefits & Perks

• Competitive base salary and compensation package including annual stock grants, employee stock purchase plan, and 401(k) with match.
• Access to free, year-round money coaches.
• Comprehensive health benefits including medical, dental, and vision insurance.
• Flexible spending account, paid time off, and up to 12 paid holidays annually.
• Paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and college coaching.
• Disability, voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
• Opportunities for career growth and development within a culture that values continuous improvement.