Sr. ServiceNow Developer

About the Role

Key Responsibilities

• Implement and optimize ServiceNow ITAM, ITSM, and ITOM modules, including configuration, workflow, reporting, data imports, custom scripting, and third-party software integration.
• Collaborate with customers to align ServiceNow configuration with their requirements and draft detailed user stories and acceptance criteria.
• Develop, configure, and customize ServiceNow applications and services, with a strong focus on Flow Designer.
• Serve as both a system administrator and developer, managing platform operations while driving development initiatives.
• Identify and resolve potential issues within customer ServiceNow environments to enhance platform efficiency.
• Stay informed on industry trends and new ServiceNow offerings to continually improve platform usability.
• Complete projects within agreed timelines and key performance indicators (KPIs).
• Support SHI teams in managing project timelines and customer expectations effectively.
• Contribute to achieving and exceeding business objectives and driving key ServiceNow initiatives.
• Pursue ongoing training and certifications to stay current with new ServiceNow products and functionalities.
• Maintain comprehensive knowledge of the ITAM, ITOM, ITSM, and software life-cycle processes.
• Adhere to ServiceNow department standards, ensuring professionalism and consistency with SHI quality standards.

Requirements

• Strong integration experience, with the ability to connect ServiceNow with other systems.
• Familiarity with ITIL v4 framework and its application in service management.
• 5+ years of experience in configuring and customizing ServiceNow projects.
• Proven experience with ServiceNow Flow Designer for creating and managing workflows.
• ServiceNow Certified System Administrator (CSA) AND Certified Application Developer (CAD) certifications.
• In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC).
• Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment.
• Completed Bachelor's Degree or relevant work experience.
• 3-5 years of experience in/with ServiceNow.
• 3-5 years of experience in/with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP).
• Fluency in ITIL methodologies, JavaScript, and web software design principles.
• Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
• Detailed knowledge of relational databases, Directory service integration (Active Directory, LDAP), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0).

Nice to Have

• Fluency in ITIL methodologies, JavaScript, and web software design principles.
• Knowledge and experience of IT Service Management processes such as Incident, Problem, Change, Release, Knowledge, and Service Catalog.

Qualifications

• Completed Bachelor's Degree or relevant work experience.
• 3-5 years of experience in/with ServiceNow.
• 3-5 years of experience in/with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP).
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).

Benefits & Perks

• Base salary of $100,000 - $140,000.
• Estimated on-target earnings (OTE) including bonus/commissions of $130,000 - $180,000.
• Benefits may include medical, vision, dental, 401K, and flexible spending.