Sr. Software Developer I (5869)

About the Role

Key Responsibilities

• Design, configure, and customize the ServiceNow Asset Management module to meet business needs and technical requirements.
• Implement workflows, business rules, UI actions, and client scripts to automate asset management processes.
• Integrate the ServiceNow Asset Management functionality with other enterprise tools and systems to ensure seamless data flow and functionality.
• Develop and maintain data models, ensuring asset data accuracy and integrity across the system.
• Collaborate with product managers, UX designers, business support staff, and other stakeholders to gather and understand requirements for customizations and enhancements.
• Perform system upgrades, patches, and maintenance to ensure the Asset Management module is up to date and performing optimally.
• Troubleshoot and resolve technical issues within the Asset Management module.
• Stay up-to-date on ServiceNow best practices and new features to continually enhance the platform's capabilities.
• Create and maintain technical documentation for configurations, customizations, and integrations.

Requirements

• An active Secret level security clearance (or higher) OR the ability to obtain it.
• 5+ years of experience in ServiceNow development, with a focus on IT System Management (ITSM), Public Sector Digital Services (PSDS), or related modules.
• Strong expertise in configuring and customizing the ServiceNow platform, including scripting and integrations.
• Demonstrated experience in implementing asset management solutions and workflows.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• In-depth understanding of ServiceNow tables, fields, and relationships, particularly within the ITSM/PSDS module.
• Familiarity with ServiceNow integrations using REST/SOAP APIs, MID servers, and integration hubs.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Detail-oriented with a commitment to delivering high-quality solutions.

Nice to Have

• Experience with ServiceNow platform upgrades and patches.
• Knowledge of enterprise data integration best practices.
• Experience working in a government or public sector environment.

Qualifications

• Relevant professional experience in ServiceNow development (5+ years).
• Experience with IT System Management (ITSM) and Public Sector Digital Services modules.

Benefits & Perks

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO) and holidays.
• Parental Leave and dependent care.
• Flexible work arrangements.
• Professional development opportunities.
• Employee assistance and wellness programs.