Staff IT Software Engineer, Service Cloud

Palo Alto Networks

Santa Clara, CA

Full Time

Senior

124k-202k

about 1 month ago

Job Description

About the Role

The Staff IT Software Engineer, Service Cloud at Palo Alto Networks is a role focused on designing, developing, and implementing innovative solutions on the Salesforce platform, with an emphasis on Service Cloud capabilities and integrating AI/ML technologies. The position involves contributing to a dynamic, fast-paced environment within a company committed to cybersecurity, innovation, and collaboration. The role supports the company's mission to be the cybersecurity partner of choice and to create a safer digital world.

Key Responsibilities

Design, develop, and implement solutions on the Salesforce platform with a focus on Service Cloud capabilities and AI/ML integration.
Architect and build robust, scalable applications from the ground up to support cybersecurity products and services.
Collaborate with data scientists and business teams to identify opportunities for leveraging AI/ML to improve sales efficiency and customer segmentation.
Work with large Salesforce implementations, applying knowledge of high-quality solution development.
Design and implement AI/ML-driven solutions within the Salesforce ecosystem to enhance sales processes, predictive analytics, and lead scoring.

Requirements

Demonstrated experience with full-stack custom application development (React and Node.js).
5+ years of enterprise software coding experience with Salesforce platform technologies, including Lightning Web Components (LWC), Aura Components, Apex, Visualforce, REST APIs, SOQL, SOSL, JavaScript (ES6+), CSS, and HTML.
Hands-on experience with Salesforce Service Cloud features such as Service Cloud (Salesforce CRM), Salesforce Flow (Record-Triggered Flows, Screen Flows, Scheduled Flows), Dynamic Forms & Dynamic Actions.
Experience with Salesforce APIs for integration (SOAP, REST, Bulk API).
Experience with AI/ML Data Science concepts, including understanding machine learning algorithms and working with AI assistants.
Familiarity with Python or R for data analysis and machine learning.
Experience with Salesforce Einstein Platform or other AI/ML platforms for building and deploying predictive models is highly desirable.
Proven track record of delivering scalable, high-quality solutions on Salesforce.
Ability to work in a fast-paced environment, quickly learn new skills, and propose innovative solutions.
Bachelor's degree or equivalent experience.

Nice to Have

Experience working with AI/ML Data Science concepts and platforms such as Salesforce Einstein.
Experience working with AI assistants.
Familiarity with Python or R for data analysis and machine learning.

Qualifications

Bachelor's degree or equivalent experience.

Benefits & Perks

Competitive salary between $124,000 and $201,500 per year, depending on experience and location.
Potential inclusion of restricted stock units and bonuses.
Comprehensive benefits package (details available in the company's benefits description).
Support for personal wellbeing and development programs, including mental and financial health resources and personalized learning opportunities.
Work environment that offers flexibility and in-person collaboration.

Working at Palo Alto Networks

Palo Alto Networks fosters a culture of innovation, collaboration, and inclusion. The company values disruptive innovation, integrity, and diversity, emphasizing ongoing learning and personal development. Employees work in a fast-paced environment with a focus on protecting the digital way of life, supported by programs that promote wellbeing and growth. The organization encourages problem-solving, risk-taking, and challenging the status quo in cybersecurity.

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