Staff ServiceNow Software Developer

About the Role

Key Responsibilities

• Lead the design and implementation of ServiceNow applications, modules, and custom solutions to enhance ITIL processes and business operations.
• Develop and maintain complex workflows, business rules, client scripts, and UI components to automate and streamline operations.
• Customize ServiceNow forms, tables, and fields to meet specific business requirements.
• Architect and implement integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and MID Server.
• Develop automation solutions leveraging ServiceNow Flow Designer and Orchestration to improve process efficiency.
• Provide technical leadership and guidance to junior developers and cross-functional teams.
• Conduct code reviews to ensure adherence to best practices and maintain high-quality standards.
• Work closely with business stakeholders and product owners to gather and analyze requirements.
• Translate business needs into technical solutions that are scalable, secure, and aligned with ServiceNow best practices.
• Maintain comprehensive technical documentation, including design specifications, implementation guides, and test plans.
• Ensure solutions comply with organizational policies, security standards, and audit requirements.
• Stay current with the latest ServiceNow features, updates, and industry trends.
• Evaluate and implement new technologies and methodologies to enhance platform capabilities and performance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of hands-on experience with ServiceNow development and administration.
• Proven expertise in ITIL processes, including Incident, Problem, Change, and Service Request Management.
• Experience with ServiceNow modules such as ITOM, ITBM, HRSD, and CSM is a plus.
• Proficiency in JavaScript, GlideScript, HTML, CSS, and AngularJS.
• Strong understanding of ServiceNow platform architecture, data model, and UI/UX principles.
• Experience with ServiceNow integration tools and protocols (REST, SOAP, IntegrationHub).
• Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA).
• ITIL Foundation certification is preferred.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively in a collaborative, team-oriented environment.

Nice to Have

• Ability to build and maintain the user interface of ServiceNow's Service Portal, using technologies like HTML, CSS, JavaScript, and AngularJS.
• Experience building custom reusable portal widgets utilizing HTML, CSS, JavaScript, and AngularJS.
• Experience building custom applications and has ServiceNow Certified Application Developer cert.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 5-8 years of experience in ServiceNow development and administration.
• Proven track record in designing, developing, and implementing ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITBM, CSM, BCM).
• Certifications: ServiceNow CSA, CAD, CIS in one or more modules, ITIL Foundation (v3 or v4).
• Experience with Agile/Scrum development methodologies.
• Familiarity with ServiceNow development best practices, including version control, code reviews, and unit testing.

Benefits & Perks

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
• Incentive plan eligibility.
• Work schedule: 4x10 hour days, 3 days off per week.
• Full-time remote telework with periodic travel to Lockheed Martin offices.