SVP of Revenue Management

Alcatraz Cruises

Chicago, IL

Full Time

Executive

1 day ago

Job Description

About the Role

Hornblower Group is the global leader in world-class experiences and transportation, operating a portfolio of water and land-based offerings across three business units: City Cruises, Walks and Devour, and Ferry services. The Senior Vice President of Revenue Management serves on the leadership team and is responsible for strategic planning, disciplined execution, and responsive tactics to drive organizational growth, profitability, and market positioning. The role requires a collaborative, analytical, and results-driven leader with extensive experience in developing and implementing growth and recovery strategies in a fast-paced, competitive environment, with a focus on optimizing yield, revenue, and EBITDA across multiple channels and pricing segments.

Key Responsibilities

Architect the revenue strategy to achieve the organization's key results and develop a clear plan that drives disciplined execution.
Collaborate with other senior leaders to identify new opportunities to expand markets, offerings, channels, and consumer groups.
Ensure financial optimization of business mix and asset utilization.
Drive the organization's financial performance by leading a fast-paced trading environment and adapting tactics to meet key results.
Align the pricing strategy with organizational KPIs and revenue targets, incorporating statistical modeling and understanding competitor pricing impacts.
Lead and develop a high-performing team of strategists, analysts, and administrators, ensuring tools are developed and understood, and fostering effective collaboration.
Align revenue, pricing, and promotional strategies with brand positioning to differentiate the guest experience and encourage premium payments.
Establish key performance indicators and targets for yield optimization, making fact-based decisions from relevant insights.
Advocate for transformation of internal processes and tools to improve decision-making and organizational clarity.
Collaborate with Sales and Marketing on strategic agreements with external partners, ensuring detailed implementation and tracking of results.
Support and allocate resources for an effective organizational structure.
Implement and optimize sales systems, tools, platforms, and technologies, including lead distribution, email, calling software, and activity trackers.

Requirements

15+ years in Revenue Management in the travel and hospitality industry.
Bachelor's degree in finance, Economics, or Marketing; MBA preferred.
Experience operating in a fast-paced trading environment.
Strategic thinker with excellent written and verbal communication skills.
Experience in cross-functional planning and organizational design, including KPI development.
Collaborative leadership style with influence on performance.
Experience leading dispersed teams of at least 10 people, ideally 20-30 or more.

Nice to Have

Experience with implementing tools and processes to optimize yield, revenue, and EBITDA.
Experience with sales tools, platforms, and technologies such as lead distribution, email, calling software, and activity trackers.

Qualifications

Bachelor's degree in finance, Economics, or Marketing.
MBA (preferred).

Benefits & Perks

Not explicitly specified in the description.

Working at Alcatraz Cruises

The RESPECT Service System embodies City Experiences' mission, vision, values, and operating principles. The company culture emphasizes respect at its core, aiming to become a Global Experiences and Transportation Leader. The organization is committed to diversity, equity, and inclusion, being an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination and harassment, and encouraging applicants with past arrest or conviction records to apply.

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