Technical Alignment Manager

About the Role

Key Responsibilities

• Understand and promote Technology Alignment objectives, as well as the roles and functions of internal delivery teams.
• Perform Standards and Alignment Reviews to maintain and improve clients' infrastructure.
• Develop, update, and maintain accurate technical information and environments.
• Maintain, update, and phase out assigned Clients Standards templates.
• Identify technical risk and coordinate with internal delivery teams appropriately.
• Maintain and organize project files.
• Adhere to best practices and provide recommendations to the vCIO.
• Promote, set expectations and educate on how to engage our world class services.
• Oversee assigned projects in terms of resourcing, quality, and output to maximize ROI.
• Develop both Business and Technical partnerships with internal and external stakeholders.
• Maintain relevant knowledge of hardware, and software trends.
• Participate and promote Quality Assurance (QA) objectives, processes, and procedures.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma, GED or equivalent.
• 2+ years prior experience in IT administration and/or technical support experience, or equivalent.
• Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
• Proven exceptional customer services experience.
• Clean driving record and reliable vehicle.

Nice to Have

• Bachelor's degree in Computer Science, IT or equivalent from an accredited institution.
• Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
• Experience in training, mentoring and development of internal and external clients.

Qualifications

• High School Diploma, GED or equivalent.
• 2+ years prior experience in IT administration and/or technical support experience, or equivalent.

Benefits & Perks

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare
• 401K+ Match
• PTO
• Paid Volunteer Days! Opportunities for community involvement with your peers.