Technical Writer

About the Role

Key Responsibilities

• Work with engineers and business analysts to develop and maintain requirements documents, detailed design documents, implementation plans, training materials, user guides, process documentation, and standard operating procedures for CMDB-related activities.
• Review content of technical documentation for quality and adherence to style guides.
• Produce technical and scientific illustrations for presentations and publications as required.
• Create documents for internal and external publication using input from team members, stakeholders, and research sources.
• Write technical articles, reports, brochures, and manuals for various documentation needs.
• Integrate graphics, text, and other media to create presentations and publications.
• Coordinate the production and delivery of documents to government agencies.
• Proofread and edit correspondence, documents, memoranda, and presentations to ensure compliance with DoD standards.
• Assist content providers in selecting appropriate mediums and formats for presentations and publications.
• Create clear, concise, and user-friendly documentation for both technical and non-technical audiences.
• Collaborate with CMDB analysts, IT teams, and stakeholders to gather information and understand complex technical concepts.
• Design and create visual aids, diagrams, and flowcharts to supplement documentation.
• Regularly review and update existing documentation to reflect process or system changes.
• Contribute to the continuous improvement of documentation processes and tools.

Requirements

• DoD Secret Clearance
• 6+ years of relevant experience (or 5 years with a Bachelor's degree in an applicable field)
• Proven ability to digest complex information into clear and concise text
• Prior experience in technical writing
• Strong working knowledge or experience with MS Word, Excel, PowerPoint, and SharePoint
• Excellent writing, editing, and proofreading skills
• Strong attention to detail and commitment to quality
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong documentation skills

Nice to Have

• ITIL Foundation certification
• Knowledge of IT service management (ITSM) frameworks, such as ITIL
• Experience in IT service management, with a focus on configuration management and CMDB administration
• Proficiency in documentation tools (e.g., Adobe FrameMaker or similar)
• Experience with data governance principles and practices
• Strong understanding of IT infrastructure components (servers, networks, storage, databases)
• Familiarity with cloud computing technologies (e.g., AWS, Azure, Google Cloud)
• Understanding of API integrations and data exchange formats (e.g., JSON, XML)

Benefits & Perks

• Competitive compensation and benefits package
• Comprehensive healthcare, wellness, financial, and retirement benefits
• Family support and continuing education benefits
• Time off benefits and flexible work environment
• Opportunities for professional growth and development