TikTok E-Commerce Governance and Experience, Business Analyst- USDS

Tiktok

Seattle, WA

Full Time

Entry Level

91k-160k

3 days ago

Job Description

About the Role

TikTok E-Commerce Governance and Experience, Business Analyst- USDS (part of ByteDance) is a role within the Governance and Experience (GNE) team responsible for ensuring the marketplace is safe and trustworthy for users, sellers, and creators. The position involves managing time-sensitive escalations and e-commerce risk incidents, working closely with legal, policy, operations, and product teams to mitigate risks. The role supports TikTok Shop's business-critical issues in a fast-paced environment, with a hybrid work schedule requiring in-office presence three days a week or as directed.

Key Responsibilities

Transform Data into Strategic Insights: Analyze large-scale customer data to uncover performance trends, user friction points, and growth opportunities across the end-to-end journey.
Enable Cross-Functional Decision-Making: Collaborate with Product, Data Science, Operations, and Business leaders to shape priorities and translate insights into aligned, high-impact initiatives.
Accelerate Experience Innovation: Evaluate and reimagine existing governance and experience touchpoints, identifying opportunities for automation, simplification, and strategic enhancement.
Deliver Insightful Reporting & Influence Through Storytelling: Design compelling dashboards, reports, and executive-facing presentations that clearly articulate performance narratives and unlock data-driven decisions.
Partner with Stakeholders to Drive Solutions: Collaborate directly with program managers and business teams to understand their challenges, proactively identifying key trends and opportunities within complex datasets to deliver clear, actionable recommendations.

Requirements

BA/BS degree or equivalent practical experience
Proficiency in SQL and other data processing languages
1+ years of experience in data analysis, reporting, or business operation
Strong analytical and critical thinking skills, comfortable digging into data and drawing insights

Nice to Have

Excellent communication and storytelling skills, particularly when translating complex data into clear narratives for business partners
Previous experience in governance, customer experience, compliance, or risk management efforts, with a strong preference for e-commerce

Qualifications

Educational background with a BA/BS degree or equivalent practical experience
Experience with data analysis tools and languages such as SQL
Minimum of 1 year in data analysis, reporting, or business operations

Benefits & Perks

Competitive salary range of $91,200 - $160,445 annually, with potential bonuses and stock units
Day one access to medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave, short-term and long-term disability coverage, life insurance
Wellbeing benefits, 10 paid holidays, 10 paid sick days, 17 days of Paid Personal Time
Benefits may vary depending on employment nature and location

Working at Tiktok

TikTok is committed to inspiring creativity and bringing joy through its innovative platform. The company values curiosity, humility, resilience, and a growth mindset, fostering an inclusive environment that celebrates diverse voices and perspectives. TikTok emphasizes continuous learning, collaboration, and making a meaningful impact in a rapidly growing tech company. The organization promotes an 'Always Day 1' mindset to encourage innovation and adaptability.

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