User Experience Designer

System One

Vienna, VA

Contract

Senior

9 days ago

Job Description

About the Role

The UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services. This role involves developing conversational flows for chatbots, voice assistants, and AI-powered interfaces, supporting user-centered design solutions across various digital initiatives. The position is a multiyear contract based in Vienna, VA, with a hybrid work model requiring onsite presence 2-3 days a week.

Key Responsibilities

Designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
Supporting and developing user-centered design solutions for all levels of products and digital initiatives via user interface solutions and interaction models
Developing project execution plans, deployment schedules, and implementing UX design projects of moderate to complex scope
Creating prototypes for testing to ensure design meets business and user objectives
Influencing team members and business partners by explaining the impact of designing with the end user in mind
Collaborating with project teams to define solutions
Operating within the appropriate Design Thinking methodology based on product, channel, audience, and application requirements
Proactively identifying and addressing user experience or design issues to ensure projects stay on track

Requirements

8-10 years of experience in designing and developing conversational flows for chatbots, voice assistants, and AI interfaces
Proficiency in usability testing and user research
Strong portfolio demonstrating conversational UI/UX projects
Familiarity with conversation design tools
Significant experience in design fundamentals, interaction design, visual design, and industry standards
Experience in user-centered design processes and best practices
Ability to interpret requirements into executable design solutions
Strong cross-group collaboration and persuasion skills
Ability to respond quickly and efficiently in a dynamic environment
Advanced verbal and written communication skills
Experience analyzing business processes and functions
Advanced skills in managing timelines, deadlines, and resources to ensure successful project implementation

Nice to Have

Experience with web and mobile-based content, tools, and forms
Knowledge of Design Thinking methodology tailored to product, channel, and audience

Qualifications

8-10 years of relevant experience in UX and conversational design

Benefits & Perks

Health and welfare benefits including medical, dental, and vision coverage
Spending accounts and life insurance
Voluntary plans and participation in a 401(k) plan

Working at System One

System One and its subsidiaries are leaders in delivering outsourced services and workforce solutions across North America. They focus on helping clients work more efficiently and economically without compromising quality. The company values diversity and is an Equal Opportunity Employer, providing consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by law.

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