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VP, Head of Marketing Analytics

ServiceNow

Austin, TX
Full Time
Executive
about 1 month ago

Job Description

About the Role

The VP, Head of Marketing Analytics at ServiceNow is responsible for leading the data-driven heartbeat of Marketing, driving insights that inform strategic decisions, and shaping the marketing data story. This role involves unifying analytics functions, defining key metrics, leading attribution and full-funnel visibility, developing models of buying behavior, championing AI initiatives, and partnering cross-functionally to ensure enterprise-wide impact. The position requires guiding the marketing organization with facts, building a high-performance team, and serving as a strategic partner to the CMO and leadership team in a global, innovative company committed to transforming how work is done.

Key Responsibilities

  • Unify the data backbone of Marketing by centralizing all marketing analytics functions into a single, accountable team focused on speed, clarity, and strategic impact.
  • Define and own the metrics that matter by establishing the 'true north' KPIs for Marketing and its functions, ensuring alignment across leaders, regions, and programs.
  • Lead attribution and full-funnel visibility by managing end-to-end measurement architecture, including multi-touch attribution, MMM, lead scoring, campaign performance, pipeline diagnostics, and marketing impact.
  • Develop segmentation, journey, and buying group models that reflect how modern enterprise decisions are made across personas, channels, and touchpoints.
  • Champion AI as a growth and capacity engine by defining and prioritizing AI use cases, driving adoption, and making Marketing an AI-native, data-driven organization.
  • Work cross-functionally with Data & Analytics, Sales, Finance, and other stakeholders to ensure shared definitions, connected systems, and an enterprise-wide view of marketing impact.
  • Design and scale an analytics model that provides regional and functional marketing teams with data and self-serve insights for confident decision-making while maintaining enterprise alignment.
  • Hire and develop a high-performance team of data scientists, marketing analysts, and business insight professionals, fostering a culture of accuracy, transparency, and velocity.
  • Serve as a strategic partner to the CMO and Marketing Leadership Team, guiding the business with facts and influencing high-level decisions.

Requirements

  • Thorough subject matter expertise in metrics, models, and methods that drive modern marketing performance.
  • Deep experience in data architecture, attribution, funnel modeling, and performance frameworks.
  • Proven track record deploying AI/ML in marketing, including forecasting, optimization, and anomaly detection.
  • Strong command of Snowflake, Adobe Experience Cloud, ServiceNow, and modern BI platforms such as PowerBI or similar technologies.
  • Executive presence and strategic mindset capable of guiding investments and influencing cross-functional decisions.
  • A buying group mindset supported by data models that reflect how enterprise decisions are made.

Nice to Have

  • Experience with AI/ML applications in marketing beyond forecasting, including optimization and anomaly detection.
  • Familiarity with enterprise data systems and analytics tools.
  • Experience leading global or large-scale marketing analytics teams.

Qualifications

  • Not explicitly specified in the description.

Benefits & Perks

  • Not explicitly specified in the description.

Working at ServiceNow

ServiceNow fosters a flexible and trust-based work environment, supporting distributed work with various work personas (remote, flexible, or in-office). The company emphasizes an accessible and inclusive experience for all candidates and values innovation, collaboration, and a data-driven mindset across its teams.

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Job Details

Posted AtAug 13, 2025
SalaryCompetitive salary
Job TypeFull Time
ExperienceExecutive

Job Skills

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About ServiceNow

Website

servicenow.com

Location

Austin, TX

Industry

Other Computer Related Services

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