Account Manager - Analyst

CVSPharmacy

Full Time

Mid Level

44k-102k

16 days ago

Job Description

About the Role

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. This Account Manager position will support a health plan client in Hawaii, requiring work during Hawaii hours (8am - 5pm Hawaii time zone). The role involves managing client relationships, ensuring customer satisfaction, and driving customer success, with a focus on excellent communication, proactive problem-solving, and delivering exceptional customer service.

Key Responsibilities

Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters.
Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service.
Analyze complex client needs and assist in developing practical and efficient solutions, ensuring accuracy and reliability in data analysis and case resolution.
Maintain responsiveness, reliability, and accuracy in service execution.
Respond to client inquiries and escalations, ensuring concerns are addressed promptly, and maintain consistent communication with internal teams to resolve issues.
Be a customer advocate and use internal resources to continuously improve the customer experience.
Maintain reporting and tracking of client issues.
Provide regular updates and reports on account status, client feedback, and areas for improvement.
Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience.
Stay updated with the latest industry trends, participate in training sessions to improve competencies, and share insights with colleagues to foster growth and collaboration.

Requirements

3+ years of experience in a client/customer service-based environment or in a previous Account Manager role.
1+ years of experience with Microsoft Office Suite, focusing on Excel, PowerPoint, Word, Outlook, and Web applications.
Ability to travel up to 25%.
High School Diploma or GED required.

Nice to Have

Knowledge of Prescription Benefit Management (PBM) industry helpful but not required.
Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms (e.g., SalesForce, Peoplesafe, AS400 system knowledge).

Qualifications

High School Diploma or GED (required).
Bachelor's Degree (preferred).

Benefits & Perks

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs including wellness screenings, tobacco cessation, weight management programs, confidential counseling, and financial coaching.
Benefit solutions addressing diverse needs, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and more depending on eligibility.

Working at CVSPharmacy

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

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