Account Manager

About the Role

Key Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio; look for ancillary opportunities outside the portfolio to grow the book of business and overall growth for the branch.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Ensure design and bid for proposed enhancement projects are delivered to clients in a timely manner.
• Generate referrals from existing client base and communicate to the Business Developer.
• Develop and maintain long-term relationships with clients focusing on all pertinent points of contact.
• Develop and maintain a schedule to perform “site walkthroughs” during formal meetings with customers to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client issues or concerns as needed.
• Ensure renewals of each account within the assigned client portfolio.
• Proactively listen to potential site enhancement needs of existing clients.
• Communicate regularly with the Operations Manager to ensure client needs and expectations are consistently met or exceeded.
• Coordinate consistent and timely site visits with Operations Manager to review site quality and ensure client expectations are met.
• Support efforts for hiring, training, and coaching the field crews supporting the assigned portfolio.
• Promote compliance with all safety regulations and policies.
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services.
• Assist the Branch Manager in overall leadership of the branch, including participation in relevant meetings.
• Maintain satisfactory accounts receivable levels and CRM account notes as appropriate.
• Coordinate with the Branch Administrator to ensure databases are consistently updated with current client information.
• Perform other tasks and duties as assigned by Branch Manager.

Requirements

• Associate degree in a business-related field or equivalent experience.
• Minimum of 3 years of prior customer service, management, and leadership experience in the landscaping industry or local marketplace.
• Effective written and verbal communication skills.
• Ability to coach, develop, and foster a teamwork environment.
• Ability to routinely travel in a car.
• Work environment may be remote or in an office setting.

Qualifications

• Associate degree in a business-related field or equivalent experience
• Minimum of 3 years of relevant experience in customer service, management, or leadership within the landscaping industry

Benefits & Perks

• Paid time off
• Health and wellness coverage
• 401k savings plan