AD Product Manager - Payment Innovation
Chewy
Job Description
About the Role
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets - and pet parents - as family, and we are passionate about exceeding their expectations at every interaction. The Chewy Payments team plays a key role in delivering a payment experiences that builds customer trust and drive business impact. From enabling new payment capabilities to optimize transaction success and unlocking new financial offerings, our team ensures Chewy is at the forefront of customer-first commerce. We are seeking an Associate Director Product Manager - Payment Innovation to join our team in Seattle, WA, Boston, MA, or Plantation, FL offices and play a pivotal role in the customer payments space. This role will own strategy, development, and execution of a new client facing financial experience that expands how Chewy shows up in moments that matter to pet parents. Your effort from early definition through go-to-market, while collaborating closely with cross-functional partners, external suppliers, and Chewy leadership are vital to forward thinking approach moving forward. You will report into the Director of Payments, Fraud, and Gift Cards.
Key Responsibilities
- Define and implement a product roadmap for a new customer-facing financial offering, passionate about driving dedication, trust, and long-term engagement.
- Deliver end-to-end product lifecycle from early concept development to partner selection, systems integration, servicing design, and launch.
- Translate customer needs and business strategy into clear product requirements and technical specifications.
- Collaborate with engineering, finance, legal, marketing, analytics, and external partners to bring the product to life.
- Develop and implement key performance metrics to monitor product health, customer adoption, and engagement outcomes.
- Serve as the connective tissue across internal and external team members, ensuring alignment and accountability at every stage.
- Deliver product documentation, insights, and updates to senior leadership on roadmap, resourcing, risks, and achievements.
Requirements
- 7+ years of experience in product management, with 4+ years in payments, FinTech, Loyalty, or other relevant experiences.
- Bachelor's degree in business, technology, finance, or equivalent experience.
- Experience working on or with credit card programs is a plus, especially roles involving partners, card networks, or servicing design.
- Ability to lead product development involving systems and integrations.
- Strong analytical and thinking skills with the ability to develop cases, evaluate tradeoffs, and handle ambiguity.
- Excellent written and verbal communication skills, including experience making pitches to team members.
- Tight-knit collaboration and team member management abilities.
- Ability to work in fast-paced, high-ambiguity environments with a sense of ownership.
- A passion for building products that create value and build trust.
Qualifications
- Bachelor's degree in business, technology, finance, or equivalent experience.
Working at Chewy
Our culture emphasizes collaboration, innovation, and a customer-first mindset, with a focus on building products that foster trust and long-term engagement.
Job Details
Job Skills
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About Chewy
Website
chewy.com
Company Size
10000+ employees
Location
Plantation, FL
Industry
Pet and Pet Supplies Retailers
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