Sr Product Manager, Internet

About the Role

Key Responsibilities

• Own end-to-end product experience for high-complexity products, features, or cross-product solutions-defining and communicating the vision and strategy.
• Leverage customer insights to guide strategy, roadmap, and priorities. Actively engage with customers to deepen understanding of their needs.
• Collaborate with Marketing, Commercial, Finance, UX, Data Analytics, and Frontline teams to identify opportunities, analyze performance, and recommend solutions that support organizational OKRs.
• Conduct financial and product analysis (e.g., cost-benefit, ROI, NPV) to support prioritization and decision-making.
• Influence and present recommendations to executive stakeholders (SVP/EVP/C-Level), using compelling product and experience presentations.
• Monitor and report on product health metrics; keep current with industry trends to inform innovation.
• Foster a customer-first culture within the team.
• Align with network and systems teams to translate business needs into technical requirements for gateway and network-related solutions, especially in support of fixed wireless initiatives.
• Build strong cross-functional relationships and mobilize teams across the enterprise to plan and deliver solutions.
• Guide initiatives through agile, waterfall, or hybrid processes as needed.
• Drive creation of end-to-end delivery schedules and track progress vs plan. Communicate updates, risks, and changes across all levels.
• Proactively manage risks to scope, timeline, and budget, recommending mitigation strategies.
• Facilitate team meetings, follow through on action items, and ensure documentation is complete and transferred for operational readiness.
• Translate product strategy into detailed requirements across complex systems and teams. Guide agile teams to deliver against those requirements.
• Own and prioritize the product backlog, balancing technical debt, production defects, and customer needs against organizational goals.
• Collaborate with architecture and development teams to embed long-term tech investments into the roadmap.
• Provide product clarity and support throughout design, development, and testing phases.
• Make final scope and experience trade-off decisions during product delivery lifecycle.
• Foster strong relationships across technical and non-technical teams, including vendors and third parties.
• Maintain professional knowledge via workshops, publications, networking, frontline visits, and customer feedback sessions.
• Mentor peers on best practices, product knowledge, and collaboration.
• Support other duties/projects as assigned.

Requirements

• Bachelor's degree in Computer Science, Engineering, IT or equivalent experience. Advanced degree preferred.
• 7 years Product Management experience in an agile software product development environment delivering large business/technology initiatives.
• Experience or strong interest in fixed wireless products and network systems integration.
• Ability to bridge business and technical goals in a highly cross-functional environment.
• Excellent communication skills with leadership, employing collaboration and influence.
• Strong ability to identify, analyze, and synthesize product use data.
• Strong requirements elicitation skills and ability to write clearly for different audiences.
• Experience with successful collaboration and facilitation across diverse audiences.
• Strong attention to detail and ability to communicate at all levels.
• Strategic and creative problem-solving skills.
• Solid understanding of customer experience.
• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP) preferred.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice to Have

• Product Owner Certification (CSPO) or Agile Certified Practitioner (PMI-ACP)

Benefits & Perks

• Competitive base salary and compensation package including annual stock grant, employee stock purchase plan, and 401(k).
• Access to free, year-round money coaches.
• Medical, dental, and vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays annually.
• Paid parental and family leave.
• Family building benefits, back-up care, childcare subsidy, tuition assistance, and college coaching.
• Disability, voluntary AD&D, accident, life, and long-term care insurances.
• Mobile service & home internet discounts, pet insurance, and transit programs.