Amex Offers, Senior Product Manager

About the Role

Key Responsibilities

• Identify opportunities to leverage Amex Offers to meet the needs of new and existing customers.
• Understand the competitive landscape of offers platforms and digital innovation in focus markets.
• Drive the roadmap, prioritization, and end-to-end product development for new product enhancements.
• Partner closely with stakeholders across the globe, including Technology, Data Science, Marketing teams, EDX, Compliance, Legal, Brand, and others to communicate the product vision and high-level business needs for enhancements.
• Contribute strategic insights and forward-thinking ideas to continuously evolve and improve the product offering and value proposition.
• Produce Amex Offers reporting scorecards and presentations as required for leadership and partner updates.
• Understand the current Offers channel landscape and identify ways to drive incremental enrollments and redemptions.

Requirements

• Experience working in digital product development with experience launching digital experiences from start to finish.
• Familiar with all digital channels including mobile app, web, and email.
• Familiarity with International Card Benefits and cross-border customer use cases.
• Ability to manage multiple stakeholders across different time zones including US, EMEA, and APAC.
• Proven track record of collaborating with and influencing partners in a matrixed environment without direct authority.
• Ability to manage multiple business and technology workstreams with strong organizational skills.
• Skilled in Agile product development methodologies and collaboration tools.
• Ability to design technical solutions to solve complex business problems.
• Ability to analyze data to determine priorities, opportunities, and issues with the product.
• High-caliber presentation skills for delivering strategic visions to large groups and senior leaders.
• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

Nice to Have

• Experience with international markets and cross-border customer use cases.
• Experience in marketing or related fields.
• Knowledge of competitive offers platforms and digital innovation trends.

Qualifications

• Experience working in digital product development with experience launching digital experiences from start to finish.

Benefits & Perks

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements
• 20+ weeks paid parental leave for all parents
• Free access to global on-site wellness centers (depending on location)
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities