Product Manager

About the Role

Key Responsibilities

• Responsible for leading efforts to manage portfolio of assigned US domiciled deposit or credit card products for a leading US Retail Bank
• SME who will lead prioritization and execution of product roadmaps based on impact on fraud, scams, revenue, operational expenses, customer experience as well as regulatory requirements and determine where product gaps may exist with respect to customer needs, competitive offerings, and trends
• Ensure products and assigned projects are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required
• Partner with Technology Team as well as other Lines of Business teams e.g. Payments, Risk, Compliance, Design, Operations etc. on key inputs and drive results
• Support the team in developing new product solutions, end-to-end processes, procedures, policies, system enhancements, etc.
• Independently address complex problems and suggest product process flows that will enhance customer experience on credit card
• Develop executive presentations and communications

Requirements

• Bachelor's or Master's degree in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field
• 5+ years of experience in banking operations and credit card, preferably in fraud, disputes, collections operations domain
• 5+ years of product management experience in banking domain Technology initiatives
• Knowledge of common Banking application systems and their relationships within the Bank is an asset
• Experience working in an Agile environment is an asset
• Excellent communication, presentation and story building skills
• Strong analytical skills with the demonstrated ability to research and make decisions based on the day-to-day complex customer problems

Nice to Have

• JIRA, Confluence, product and process flow documentation knowledge
• Led teams and driven product changes for banking mobile application, payment networks
• Ability to adapt to emerging analytic tools and solutions into standard operating procedures

Qualifications

• Educational background in Mathematics, Statistics, Economics, Computer Engineering or Analytics related field

Benefits & Perks

• Total rewards offered can be viewed at https://www.exlservice.com/us-careers-and-benefits
• Base salary range from $100,000 to $135,000 depending on location and experience
• Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits