Analyst, Business Intelligence (Food & Beverage)

About the Role

Key Responsibilities

• Improve and maintain critical business functions including, but not limited to, pricing of all products, sales- and transaction-level forecasting, business reporting (Tableau), fraud alert/monitoring, and customer behavior modelling.
• Enhance back-end commissary operational efficiencies by leveraging location-level transaction and inventory data.
• Maintain excellent documentation and communication both within the Guardians and in partnership with the Concessionaire to generate buy-in and long-term stability of core processes.
• Coordinate with Guardians and Concessionaire market research functions to develop ongoing research initiatives that inform strategic decisions, including price sensitivity surveying.
• Analyze and present data from sources including ticket sales, food and beverage sales, survey responses, and employee hiring for applications such as ticket offerings, budget planning, and Game Day operations for both the Club and Concessionaire.
• Translate data into digestible and informative business intelligence dashboards in Tableau, aligning dashboard design with organizational standards for cross-product consistency.
• Approach business challenges and questions from a quantitative and analytical perspective, using data to identify process improvements and develop clear recommendations.
• Synthesize and communicate actionable insights through written, visual, and interactive mediums.
• Drive data classification, accuracy, and accessibility to enable greater analytics efficiency.
• Maintain a cadence of reporting between DNC and Club to ensure performance of food and beverage is being communicated often and transparently.
• Track new concepts, menu items and initiatives to judge impact and recommend insight-based continuation/cessation.
• Answer all ad-hoc Club queries related to food and beverage in a timely manner.
• Work with client on promotions and sponsorships, providing information to judge impact for fans and financials.
• Gather and disseminate best practices from concessionaire and MLB.

Requirements

• Ability to analyze and interpret data from multiple sources including sales, survey responses, and operational metrics.
• Experience with business intelligence tools such as Tableau.
• Strong communication skills for documenting, presenting, and translating data insights.
• Ability to approach business challenges from a quantitative and analytical perspective.
• Experience in developing and maintaining dashboards and reports.
• Knowledge of data classification, accuracy, and accessibility best practices.

Nice to Have

• Experience working in sports or entertainment industry analytics.
• Familiarity with food and beverage operations or concessionaire processes.
• Knowledge of market research techniques and survey methods.

Qualifications

• Not explicitly listed; implied skills include data analysis, reporting, and communication abilities.

Benefits & Perks

• Not specified in the description.