Managers, Performance & Insights

American Express

New York, NY

Full Time

Mid Level

80k-155k

2 days ago

Job Description

About the Role

American Express Travel Related Services Company, Inc. seeks Managers, Performance & Insights to identify, optimize, and implement channel integration initiatives in order to drive sustainable profitable growth in a compliant manner. Analyze customer data to develop data-driven business strategies. Diagnose business needs and establish analytical hypotheses and solutions leveraging Big Data and business intelligence tools and platforms. Refine business intelligence tools, databases, dashboards, systems, and methodologies to permit strategic decision-making by senior leadership. Coordinate with cross-functional partners to ensure alignment and collaboration on strategic priorities.

Key Responsibilities

Identify, optimize, and implement channel integration initiatives to drive profitable growth.
Analyze customer data to develop data-driven business strategies.
Diagnose business needs and establish analytical hypotheses and solutions using Big Data and business intelligence tools.
Refine business intelligence tools, databases, dashboards, systems, and methodologies for strategic decision-making.
Coordinate with cross-functional partners to ensure alignment and collaboration on strategic priorities.

Requirements

Bachelor's degree in Statistics, Mathematics, Data Science, Data Analytics, Business Intelligence, Computer Science, Engineering, Information Systems, or a related field.
At least 2 years of experience analyzing customer data to identify trends and develop business strategies.
Experience with analyzing complex financial datasets and performing data mining to identify commercial trends.
Experience developing data-based strategic initiatives to enhance business performance.
Experience presenting data-driven analyses to technical and non-technical teams.
Experience creating and maintaining business intelligence systems, including MS Excel spreadsheets and MS Access databases.
Proficiency with data visualization tools such as MS Excel, Tableau, and Snowflake.
Knowledge of Agile methodologies, C++, ER-win, MySQL Server, Python, R, RDBMS, SAS, Scrum methodologies, and SQL.

Nice to Have

Experience with telecommuting up to 2 days per week.

Qualifications

Bachelor's degree in relevant field
Minimum 2 years of relevant experience analyzing customer data and developing business strategies

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Working at American Express

American Express emphasizes supporting holistic well-being, fostering diversity and inclusion, and providing career development opportunities. The company values equal opportunity employment and inclusive decision-making, with a focus on employee health, growth, and work-life balance.

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