Analyst/ Developer II - Direct Sales Analytics

About the Role

Key Responsibilities

• Locate and integrate data from various sources, ensuring data accuracy and building comprehensive reporting dashboards for all levels of management within sales and retention teams
• Design and implement reporting alerts to proactively monitor for unforeseen spikes, dips, or trend changes in key business metrics
• Analyze and interpret trends in sales and retention metrics to provide actionable recommendations for business process improvements and strategy adjustments
• Define business problems, collect relevant data, establish facts, draw valid conclusions, and present clear and concise communication to diverse internal departments
• Collaborate closely with multiple business units to provide deep technical understanding of the data driving performance, acting as a data subject matter expert
• Manage and maintain the data infrastructure for the sales agent variable compensation plan, ensuring accuracy and timely processing of incentive payments
• Analyze call center data to recommend and implement call routing strategies that optimize agent efficiency and customer experience
• Perform special projects, research, analysis, and presentations at the request of senior DISH leadership
• Manage the DISH-wide Tableau Server site, including user permissions, performance optimization, and content management

Requirements

• BA/BS in a business or STEM field (information systems, math, finance, accounting) or comparable experience
• 2+ Years experience in an analyst role using SQL, Tableau Cloud, AWS cloud and other cloud-based data platforms
• Tableau and SQL skills required; Amazon Athena, Amazon Redshift and Python experience a plus
• Experience with machine learning problems (AI / Predictive Analytics) preferred; AI platforms (ex Dataiku, Google AI Studio) a plus
• Strong analytical thinking and problem-solving skills; familiar with relational database concepts
• Demonstrated ability to work independently, proactively identify opportunities for improvement
• Attention to detail
• Excellent communication, presentation, and documentation skills

Nice to Have

• Experience with Amazon Athena, Amazon Redshift and Python
• Experience with machine learning problems (AI / Predictive Analytics)
• Experience with AI platforms such as Dataiku or Google AI Studio

Qualifications

• BA/BS in a business or STEM field (information systems, math, finance, accounting) or comparable experience
• 2+ years of relevant analyst experience

Benefits & Perks

• Versatile health perks, including flexible spending accounts, HSA
• A 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan
• All benefits can be viewed at DISH Benefits