Senior GTM Data Analyst

Intercom

San Francisco, CA

Full Time

Senior

191k-228k

4 days ago

Job Description

About the Role

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Key Responsibilities

Oversee the development of analytical models and reporting tools that provide transparency into GTM performance, on strategic initiatives, and other aspects of our customer-facing motions.
Lead quarterly planning for retention and success, and align targets with Finance and Success.
Partner closely with Sales, Success, and Finance to provide actionable insights, forecast performance, and evaluate market opportunities.
Drive business change by developing a keen understanding of the business and making data-driven recommendations.
Synthesize customer insights, market trends, and product usage data to inform GTM planning and innovation.

Requirements

5+ years of experience in analytics, GTM, or a related field.
Strong GTM knowledge and experience with Sales and Success functions.
Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R).
Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM organization.
Strong strategic mindset, with a demonstrated ability to influence senior stakeholders through data-driven insights.
Excellent communication and storytelling skills, with the ability to present complex data in a clear, actionable manner.

Qualifications

Experience with tools and technologies such as SQL, Tableau, Looker, Python, R.

Benefits & Perks

Competitive salary and meaningful equity.
Comprehensive medical, dental, and vision coverage.
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy.
Paid Parental Leave Program.
401k plan & match.
In-office bicycle storage.
Fun events for Intercomrades, friends, and family!

Working at Intercom

Intercom has a hybrid working policy, believing that working in person helps stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. The company fosters a radically open and accepting culture, avoiding divisive subjects to maintain a safe and cohesive work environment. Intercom values diversity and is committed to Equal Employment Opportunity, ensuring no discrimination based on race, color, religion, creed, national origin, sex, gender, age, disability, veteran status, sexual orientation, gender identity, or any other protected basis.

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